Customer Relationships Officer - Whitehaven, United Kingdom - Bridge of Hope

Bridge of Hope

Verified Company

Whitehaven, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Relationships Officer - up to £25,000 p.a. - work 34 hours over 4 days per week

Join our client, a dynamic and forward-thinking property management organisation, as a Customer Relationships Officer We are seeking an enthusiastic and motivated individual to join our team and make a real difference for our communities.

As a Customer Relationships Officer, you will play a vital role in fostering positive relationships with our valued clients and ensuring their needs are met.

This is a fantastic opportunity to contribute to the success of our organisation while enjoying a range of exciting benefits.

This is a full-time, permanent position with a yearly salary of up to £25,000.

Key Responsibilities:

Build strong relationships with customers, acting as their main point of contact and providing exceptional customer service.
Manage customer inquiries and resolve any issues or complaints promptly and effectively.
Conduct regular checkins with customers to assess their satisfaction and identify areas for improvement.
Collaborate closely with internal teams to ensure excellent service delivery and meet customer expectations.
Proactively identify opportunities to enhance customer experience and implement strategies to drive customer loyalty.
Maintain accurate and uptodate customer records and utilise customer relationship management (CRM) systems effectively.

Desired Skills and Qualifications:

Previous experience in a customerfacing role, ideally in a property management or related industry.
Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
Strong problemsolving skills and the ability to handle challenging situations with professionalism and empathy.
Detailoriented with good organisational skills to effectively manage multiple customer relationships.
Proficient in using CRM systems and other relevant software.
Valid driving licence.

Bask in the following exciting benefits our client has to offer:

Enjoy generous holiday entitlement, including bank holidays, and even take your birthday off to celebrate
Benefit from flexible working hours, allowing you to maintain a healthy worklife balance.
Engage in volunteering activities that benefit our local communities and make a positive impact.
Take advantage of the Annual Leave Purchase Scheme to gain an extra two weeks of holiday each year.
Access private healthcare and a stakeholder pension scheme, with contributions from our client.
Enjoy perks like bike to work scheme, eye care vouchers, and a death in service scheme.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.