Ref - 412 - L4 Business Analysis Apprentice - London, United Kingdom - Estio Training

Estio Training

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Level 4 Business Analyst

Weekly Hours Worked: 36

About the company:

The London Borough of Hounslow is a London borough in West London, England, forming part of Outer London. Our vision is to use digital to create connected and inclusive communities in Hounslow supported by innovative and digitally optimised services.
We are proud that Hounslow is a real community of communities and one of the most culturally diverse areas in the UK. Over 250,000 people live in the borough.
It's an attractive place to live and work, with miles of river, canals, nature reserves and open spaces. The borough has some of the most beautiful parks and open spaces in London, with no fewer than five historic houses and landscape gardens. Covering 23 square miles, it stretches from Heathrow Airport in the west to Chiswick in the east.
The borough features modern housing estates, quiet suburbs, green belt villages like Heston and bustling and fashionable cosmopolitan districts such as Chiswick.
The borough has excellent transport links: the A4 and M4 run through the borough and the area has eight London Underground stations and seven mainline railway stations.

Brief job description:

Firebrand Training have an exciting new opportunity for a Business Analysis Apprentice with London Borough of Hounslow, a local authority based in Hounslow Greater London.

What you'll do:

You will undertake your apprenticeship as part of a team of business analysts, working alongside experts in designing services, user experiences and content.

You'll carry out research activities to investigate challenges, creating models of processes and data flows, gathering requirements and researching user needs.

You'll take part in co-design activities, working with the people who use, own and provide services with architects, analysts, researchers, designers and developers.

You will also help with testing prototypes and new products, documenting results and working with solution developers to fix and improve.

Employee Benefits:

Annual leave generous annual leave entitlements starting from 24 days and rising to max 30 days.
Up to 2 days paid volunteering days per year.
Local Government Pension Scheme open to all employees, this is a tax approved, occupational pension scheme. Your contributions are based on a sliding scale according to your salary band.
Flexible working including job share and parttime working options.
Central locations the majority of our staff are based at Hounslow House, new purposebuilt premises in the heart of Hounslow which is only a short walk away from the tube and over ground stations.
Technology to support you working remotely or in the community.
Learning and development extensive inhouse and external learning and development opportunities
Season ticket loans interest free loans for the purchase of annual British Rail and London Regional Transport Underground and Bus Season tickets from home to place of work.
Staff wellbeing services including access to Occupational Health, an Osteopath/Chiropractor and Employee Assistance Programme.

Your role at Hounslow:

You will be an active member of the Digital and IT team, with specific responsibilities within the user experience and service design area, which carries out research, analysis and redesign of service processes, optimising our investments in existing technology

Your contribution will have an impact upon the practical implementation of the #1Hounslow transformation programme and the delivery of the Digital Strategy.

You are a Digital and IT ambassador, actively involved with embracing and leading change.

You are outcome-focused and put Hounslow residents at the very heart of everything we do and every decision we take.

You will live and breathe our values and behaviours.

You will go beyond your professional discipline and work across boundaries, within the organisation and beyond.

Qualifications:

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

You'll bring enthusiasm for working in a Digital and IT team and can demonstrate good awareness of customer service.
You enjoy investigating and troubleshooting incidents and problems and you get satisfaction from understanding the causes and resolutions.
You can develop the skill to explain technical concepts and solutions to nontechnical users.

Personal qualities:

You have strong analytical skills and meticulous attention to detail and can keep documentation up to date accurately.
You have an awareness of cyber security.
You're eager to become proficient in a greater range of technology and like to stay up to date with new and emerging technologies.
You want to engage in continuous professional development.
You're enthusiastic, selfmotivated and have excellent communication skills.

Future prospects:

Training to be provided:

Firebrand's sector-leading Level 4 Busi