- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
Service Advsor - Stoke-on-Trent, United Kingdom - Lookers
Description
Overview
Mercedes Benz of Stoke
42 Hours weekly
£30,000 per annum with a £34,800 OTE
Lookers Mercedes Benz of Stoke is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians and our enthusiastic and friendly Aftersales Manager, Simon Jackson.
With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Mercedes Benz of Stoke is the place to be.
As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Aftersales Manager, Simon Jackson.
Responsibilities
Qualifications
You must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars
If your skills and experience match what we are looking for, please