Wholesale Customer Service Specialist - London, United Kingdom - Jellycat

Jellycat

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Selling our products online and to our network of retailers and distributors, the Customer Service team are responsible for ensuring a smooth customer journey from when an order is raised to the point of preparation at the warehouse as well as post-delivery care.

The Customer Services role is a pivotal role providing day-to-day support to our UK & EU Stockists, agents and sales teams whilst working alongside our logistics and operations team.

Developing and maintaining key relationships with our customers, ensure orders are processed and enquiries are handled in a timely and efficient manner always with the Jellycat tone.

What you will do:

Processing and managing customer's orders with accuracy
Making outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution
Ensuring a proactive, flexible and positive approach at all times when handling customer requests
Sending weekly and monthly sales and backorder reports to agents and customers
Discussing backorders and soft upselling to help maximise sales opportunities and help customers to grow
Managing any outstanding orders through to delivery
Liaising with other departments to ensure fast and effective order processing
Liaising with the logistics team regarding postdelivery queries
Proactively developing relationships with new and existing customers always ensuring high level of customer engagement
Supporting product launches where necessary
Supporting and representing company at tradeshows when and if required
Supporting sales teams and agents wherever required
Ensuring customer information is updated and maintained on internal systems
Support line manager on any adhoc requests

Required knowledge and skills:

Fluent Spanish speaker
1+ years' experience in a customer facing role
Clear and concise communicator (both spoken and written)
Proven experience in maintaining a high level of customer service and relationship building
Passionate about helping customers in line with Jellycat brand values
Able to build good relationships at all levels with a positive and flexible approach (internal and external)
Able to solve problems, have initiative, and open to continuous improvement and learning
Must be positive, resilient, and adaptable to change
Good working knowledge of Microsoft Office (Excel, Word and Outlook)
Excellent attention to detail and ability to work accurately
Highly organised with an ability to manage multiple priorities under pressure.

Does this sound like you? We want to hear from you If you want to be apart of the Jellycat family please **APPLY NOW.