Fnol Agent - Rotherham, United Kingdom - LNH Rec LLP

LNH Rec LLP

Verified Company

Rotherham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client are a rapidly expanding Motor Claims organisation providing full 24hr FNOL & Claims Assistance to Insurance Brokers all over the UK.

They were formed through 30 years of motor claims experience, they provide a fresh look at motor claims to deliver the best customer journey for Insurance Brokers & Insurer Clients in the event of making a claim.

Due to an ongoing exciting period of growth, our client is seeking to recruit a number of claims handlers into their First Notification of Loss team.

The role's focus is to ensure exceptional contact centre services for clients, which are trusted and valued and provide fair treatment and consistent outcomes across all touchpoints.

You will be accountable for participating in a professional and successful operating culture by meeting the needs of clients and suppliers and the continuous search for ways to improve the customer experience.

Main responsibilities

Accepting new cases and acknowledging receipt to our client's Business Partners & Supply Chain
Assessing claims and making decisions on liability
Obtaining all supportive documentation from the client and checking that all is in order
Identifying customer requirements for additional services
Maintaining up to date records on the case management system
Dealing with general telephone enquiries
Undertaking customer surveys and obtaining customer feedback
Assisting with customer queries and complaints in line with company policy
Excellent communication and interpersonal skills
Target driven
Clear understanding of Insurance Industry
Good geographical knowledge of the UK
Organisational skills

Package description