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Crowthorne

    Band 4 Bank Admin - Crowthorne, United Kingdom - West London NHS Trust

    West London NHS Trust
    West London NHS Trust Crowthorne, United Kingdom

    3 weeks ago

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    Bank
    Description

    Job summary

    Bank Administration Officer

    Broadmoor Hospital

    Crowthorne

    Bank Band 4

    The post holder will be responsible for providing an accurate and comprehensive secretarial and administrative support to Clinical Teams including Forensic Consultant Psychiatrists, Social Workers, Occupational Therapist, Psychologist. As a Bank Administration Officer you may be asked to work in any area of the hospital

    Main duties of the job

    1. Duties will include arranging appointments for visiting professionals, organising meetings, minute taking, audio and copy typing, circulating relevant documentation and general day to day administration for the Clinical Team.

    2. To support pre-admission and new admission paperwork in liaison with both internal and external departments and agencies regarding any legal requirements.

    3. To support and co-operate Clinical Teams to achieve a high standard of patient care.

    4. To arrange Safeguarding Adult Strategy meetings, Safeguarding Children Governance and Child Visit Panel meetings. To prepare agenda packs, take minutes for these meetings and the Broadmoor Safeguarding Adult panel meetings and associated paperwork and follow-up reports and information. Update Broadmoor Safeguarding User Guide, C11 Child Visit Policy and various reports for Bracknell Forest.

    5. Coordinate the child visit application process including the paperwork and liaising with the families and local authorities and producing the relevant forms for face to face and virtual child visits and inputting the information into RiO.

    About us

    West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

    West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

    Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for is £426m.

    The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.

    The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

    Job description

    Job responsibilities

    Job Summary:

    The post holder will be responsible for providing an accurate and comprehensive secretarial and administrative support to Clinical Teams including Forensic Consultant Psychiatrists, Social Workers, Occupational Therapist, Psychologist. As a Bank Administration Officer you may be asked to work in any area of the hospital.

    The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

    Person Specification

    Qualifications and Training

    Essential

  • Minimum of 5 GCSE's or equivalent at Grade C or above (including English).
  • Typing qualification to intermediate/advanced level (CLAiT Level 3/RSA II.
  • NVQ Level 3 (or working towards) in Customer Care/Administration

    • Desirable

  • Diploma in Administration.
  • qualifications in Microsoft packages.
  • Shorthand/speed writing qualification

    • Experience

    Essential

  • Administration/secretarial background (minimum 2 years).
  • Highly competent user of Microsoft packages (Word, Excel and PowerPoint) and experience of using these for a substantial part of the day
  • Experience of using databases (MS Access).
  • Diary management.
  • Taking and transcribing notes/minutes.
  • Proven ability to work on own initiative, to problem solve and introduce/improve office systems.

    • Desirable

  • Previous experience within an NHS setting and the use of patient information systems.
  • Database experience, searching and analysing data.
  • Spreadsheet use and experience of managing / monitoring budgets.
  • Understanding of medical terminology
  • Audio typing experience
  • Use of MS Publisher

    • Experience

    Essential

  • Understanding of data protection and confidentiality.
  • A high degree of accuracy, particularly when managing frequent unforeseen interruptions.
  • Ability to work flexibly, switching tasks at short notice to meet tight deadlines.
  • Data entry, touch typing and audio skills at minimum 45wpm.
  • Accurate record keeping skills (paper and electronic).
  • Excellent time management skills and ability to prioritise.
  • Excellent communication skills (written and verbal).
  • Able to take / action a variety of telephone calls from a diverse range of callers, showing competency and empathy in difficult situations such as dissatisfaction, aggression and bereavement.
  • Ability to work as part of a team or independently, using own initiative

    • Desirable

  • Understanding of mental health issues.
  • Knowledge of Safeguarding Adults / Children.
  • Knowledge of Trust policies and objectives.
  • Typing speed 60 wpm

    • Personal Qualities

    Essential

  • Able to show flexibility in working arrangements to meet service needs.
  • Able to exercise discretion and maintain confidentiality at all times.
  • Motivated, enthusiastic and willing to learn
  • Proactive.
  • Professional, mature and responsible attitude.

    • Desirable

  • Methodical approach to tasks.
  • Willingness to take on responsibility for other tasks.
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