Housing Management Worker - Birmingham, United Kingdom - Nacro

    Nacro
    Nacro Birmingham, United Kingdom

    2 weeks ago

    Default job background
    Permanent
    Description
    Who are we looking for?

    A Housing Management worker to providing housing management and intensive housing management to vulnerable Adults (ex-offenders or with complex needs) living in self contained accommodation.

    Working as part of a team, with an element of lone working to managing a portfolio of properties and tenancies across a designated area, providing an intensive Housing Management Service to a core group of people.


    You need to be approachable, have the ability to build rapport and trusted relationships with customers and outside agencies and are comfortable with lone working.


    Someone with a Housing qualification and understanding of the welfare benefits system.

    Key responsibilities include: Ability to provide intensive housing management support.

    • Ability to undertake risk assessments and accommodation plans
    • Ability to determine eligibility for the service taking necessary action where required are delivered.
    • Ability to deal with Property management and maintenance issues
    • Ability to work closely with the Asset Management team on ensuring property standards are maintained, repairs are reported in a timely way and ensuring the properties are suitable for letting and safe occupation.
    • Ability to maximise rent collection and adhere to the arrears management policy and procedure
    Professional and Technical Experience:

    • Ability to Maintain the highest professional standards and service levels to our service users treating everyone with dignity and respect.
    • Ability to Work in partnership with the Housing Management team to ensure we are working within our voids and arrears targets, complying with Tenure Law, and abiding by our Housing policies and procedures.
    • Ability to foster positive relationships with the local community, neighbours, and landlords.
    • Ability to work collaboratively with key internal partners in Quality, Policy, HR, Finance, and IT to deliver the best possible service to our users.
    • be prepared to work flexibly across more than one area if required. Ability to comply with organisational and compliance elements of the job description Duties may vary from time to time within the broad remit of your role and grade. You are required to undertake any such reasonable and appropriate duties.