Customer Service Administration Apprenticeship - Weston-super-Mare, United Kingdom - Dewey Waters Ltd

Dewey Waters Ltd
Dewey Waters Ltd
Verified Company
Weston-super-Mare, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Dewey Waters is one of the UK's market leaders in the manufacture and supply of all cold-water storage tanks.

We specialise in sectional tanks and one-piece tanks and we offer standard size tanks or custom-built tanks to suit individual project requirements.

We provide full project management for jobs of all sizes and also offer our clients training on the installation of water tanks, this also includes providing installation services to the construction industry.

The Customer Service Administrator Apprenticeship will report directly to the Customer Services & Logistics Manager and will play a vital role in supporting the post-sale function across Dewey Waters.

The main responsibilities for the role is the progression of orders from receipt through to manufacture ensuring that the customer expectations are met or exceeded.


Role and Responsibilities

  • Liaising with Sales Estimators / Engineers regarding information relevant to their key accounts.
  • Establishing key information about the project / order using effective telephone questioning techniques.
  • Obtaining further information about the project / customer from a soft filing system and sales team as required.
  • Acknowledging orders with the customer and then processing the orders on IFS.
  • Liaising with production to forecast stock and responsibility to ensure correct levels are maintained.
  • Reviewing quotations on bespoke system to produce a parts list for the product purchased.
  • Producing and issuing purchase orders for intergroup orders.
  • Issuing job cards to the factory for manufacture.
  • Liaising with customers and other departments to ensure products are delivered and installed to meet customers program and requirements to give customer satisfaction.
  • Proactive and commercial approach to resolving logistic issues.
  • Create a daily OTIF and shortage report as required.
  • Updating and maintaining data on our bespoke system.
  • Providing interdepartmental cover as required.
  • Taking incoming telephone calls for all post sale queries.
  • General accounting duties to support the team
  • Any other duties as assigned, to support the Company.

Qualifications and Skills

  • GCSE or equivalent
  • You must achieve level 2 English and maths prior to taking the end point assessment.
  • Attention to detail
  • Problem Solving skills
  • IT Skills
  • Customer Care Skills
  • Administration Skills
  • Organisation Skills
  • Analytical Skills
  • Logical
  • Team working

Working hours and Benefits

  • Working hours: Monday
  • Thursday 8:30am to 5pm, Friday 8:30am to 4pm
  • Free onsite parking
  • Employee Assistance Programme, providing wellbeing support to all employees.
  • Dewey Waters and Tricel is an equal opportunities employer._

Job Type:
Apprenticeship


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • WestonsuperMare, BS24 9AN: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
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