Customer Service Officer - London, United Kingdom - Row london construction

Row london construction

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Telephony agents who are trained on Mitel and can deal with Council Tax calls.

Training on CT systems will be provided as will Mitel training if necessary. Looking for customer service experience and able to learn quickly on the job.

I am particularly keen to get officers who can deal with Council Tax calls. Essentially they will be in the call centre taking residents' calls about Council Tax.

Role purpose and role dimensions:

Overview of the job_

This role delivers a high-quality frontline service offer and champion the customer to drive a customer centric culture that puts customers at the heart of everything the Council does.

Working in a multi-skilled and multi-disciplined team the main areas of responsibility include

1.1 To be a point of contact for members of the public and deliver a high-quality customer advisory service to both internal and external customers, ensuring the customer experience is a positive one

1.2 To be familiar with the Council's services, to respond to enquiries relating to numerous services and work with them to highlight and deliver improvements in customer journeys and experience

1.4 Have the ability to stay calm under pressure and deal with conflicting demands in sometimes stressful situations

1.5 To have an understanding of Council Tax processes to be able to deal with common enquiries

1.6 Detailed working knowledge of IT systems required to deliver services

1.7 To be accurate and have attention to detail to process payments for the Council and set up payment plans

5 GCSE or equivalent including Maths & English or able to demonstrate good oral communication, written skills and numerical skills to undertake the duties of the post

Experience of working with service users face to face, in writing, over the telephone and over digital channels.

Experience of using IT systems to accurately enter, update and extract data.

Experience of working as part of a team and having a flexible approach

Job Types:
Full-time, Temp to perm

Contract length: 9 months

Salary:
From £13.00 per hour

Benefits:

Company car
Company pension

Flexible Language Requirement:

English not required

Schedule:

Monday to Friday
Overtime
Weekend availability

Ability to commute/relocate:

London, IG8 0AG: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (required)

Experience:

- customer service 5 years (required)
- call center 5 years (required)
- administration 5 years (required)
- council tax (preferred)
- social housing (preferred)

Work Location:
In person

Reference ID:
trix 940146