- Effective and Efficient handling of customer enquiries (stock availability, delivery- times, special production enquiries and preparations & price).
- Order acceptance and order-entry.
- Be responsible for own order book to ensure supply within agreed delivery schedules.
- Ensure the correct invoicing of materials supplied.
- Receive orders from customers and process them in accordance with designated Company procedures.
- Availability checks on products and services, negotiate with planning concerning production.
- To continually monitor the progress of customer orders to ensure successful completion and keep customers up to date on their order.
- Liaise with customers and colleagues to ensure that deliveries are made, on time, first time, whilst always giving excellent customer service.
- Establish and grow relationships with the customer base.
- Awareness of the product ranges on offer and alternative solutions.
- Give technical information, where possible, to customers or refer to appropriate person.
- Confirm that all customer orders are correct regarding product and price.
- Pro-actively call customers and the external sales teams as required.
- Deal with all other issues relevant to orders and similar requests e.g. proposals for special projects, order confirmations, pro-forma invoices and documents.
- Address customer complaints and escalate where required.
- Be the key contact between customers, external sales and business centres (factories).
- Ability to work effectively as part of a team.
- Continuous positive behaviour and proactive approach to providing solutions.
- Superior communication skills, both verbal and written.
Customer Service Advisor - Ashford, United Kingdom - Tarkett
Description
Job Description
This is your chance to join the success of Tarkett Ltd. UK as a Customer Service Advisor in our Ashford office. A company who is showing the way in sustainability being a world leader in recyclable flooring solutions.
Who are we?
Tarkett Group
Our 34 industrial sites, 12,000 employees and sales 1.3 million square meters of flooring every day in 100+ countries put us in close contact with customers and suppliers everywhere in the world. We combine the strengths of global strategy with the hands-on expertise of local teams to manufacture and design products and services suited to local customer needs and trends.
Tarkett Human-Conscious Design
Tarkett Human-Conscious Design is our commitment to stand with present and future generations. To create flooring and sports surfaces that are good for people and for the planet. And to do it every day.
Our Sustainability Approach
The pursuit of 'always more' is pushing our limits and threatening our planet. The game must change. We need to find a way to deliver more with less. For us, this means less waste, lower emissions and greater well-being. Doing more with less is our commitment, our mission and our mindset. Together we are building the way to better floors.
Purpose
To liaise with our customers, receive and process orders for dispatch and give support to the external sales force. To realise that you are the first point of contact for customers and therefore conduct yourself in a professional manner to ensure excellent customer service.
Core activities