Customer Service Representative - Coventry, United Kingdom - Moneycorp US

Moneycorp US

Verified Company

Coventry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who We Are

Moneycorp is a thriving business with an excellent reputation helping Corporate and Private Clients with their FX and International Payments requirements for over 40 years.

As a globally expanding business, our footprint covers UK & Ireland, Europe, USA, Canada, Hong Kong, UAE & Brazil.

We assist with many different payment needs, including business payment solutions, personal payments abroad (for example buying a property) and supporting the global supply chain of wholesale banknotes.

There is no doubt that we are a key player in a very competitive industry.

With 500+ employees, we still ensure your experience working at Moneycorp is unique to you and the learning possibilities are endless.

Who You Are / Your Next Challenge

We have an exciting permanent opportunity for a UK
Customer Service Representative to join our UK Customer Service Team, International Payments (Private) business unit, based in Coventry.

You will be our customers' first point of contact, providing expert service for all queries relating to their account and their transactions.

You will ensure queries are resolved efficiently and that customers have a positive experience in all interaction with us becoming advocates of moneycorp.

What we're looking for / Skills that will help you in the role

Previous Experience in a Customer Service/middle office role would be great, but not a necessity if you're a quick learner.
Excellent English, written and verbal is essential
Additional languages to a business standard would be fantastic. Notably French, Spanish, Portuguese (Brazilian) or Portuguese
You'll need clear written and verbal communication skills
Excellent and empathetic listener
Good organisational skills notably prioritisation
Excellent attention to detail

We are a cohesive team and therefore having a collaborative approach is very much at the forefront of what we do.

This is a fantastic opportunity for someone to take on a key post within the team, for an established growing international organisation, and provides amazing scope for both strategic and operational self-development.

Please note:
This is a full-time, permanent position, office-based in Coventry.

What you get in return:

This role offers a competitive salary, plus a comprehensive benefits package including 25 days holiday, pension, BUPA private medical health insurance, commission and more.

Interested?

Start Date:
ASAP

If it looks like you could be a good fit for the role, we'll ask you to interview via Zoom to keep you safe.

For company news, announcements and market insights, visit our News Hub.

You can also find Moneycorp on Facebook, Twitter UK, Twitter Americas, Instagram, LinkedIn, where you can discover how we are leading the way in global payments and currency risk management.

Diversity and Inclusion

Moneycorp believes that diversity is critical to our success in helping Corporate and Private Clients with their FX and International Payments requirements across the world and is committed to creating an inclusive, mutually respectful environment which celebrates diversity.

We hire on the basis of talent, merit, competence, performance, and business needs.

Position Location:

Coventry, England

Experience Level:

Entry Level

Job Status:

Permanent

Hours:

Full-Time