Customer Contact Centre Adviser - Winchester, United Kingdom - Connect2Hampshire

Connect2Hampshire

Verified Company

Winchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Purpose
This role is ideal for someone looking to broaden their career.

You will be contributing to and supporting the delivery of a high-quality service within the Highways Operation Centre working flexibly across multiple tasks.

Role Responsibilities

Our Contact Centre Advisers play a key role on the front line of our business, processing a diverse volume of enquiries.

Your main responsibilities will include:

Handling and processing a wide range of enquiries effectively and efficiently.
Accurately logging and updating enquiries on our database system to maintain accurate records, ensuring information is correct and up to date.
Manage customer expectations.
Consult a wide range of data sources to identify the correct course of action for the customers enquiry.
Provide excellent customer service.
Escalate enquiries appropriately as required.
Work closely with other teams within Hampshire County Council to help resolve enquiries.
Support the oneteam ethos across Highways Operation Centre.
Help to embed and commit to our work values.
Develop and maintain service knowledge to ensure accuracy is maintained.

Person Specification

Essential Qualifications, Knowledge, Skills and Experience:

A minimum of GCSE or equivalent in English and Maths.
Good communication skills and ability to adapt style to meet the needs of the intended audience.
Good IT skills: understanding basic functions of Microsoft Office, specifically Word, Outlook and Excel.
A team player, happy to help and support others and share information.
Good telephone manner and confident when speaking to customers.