- You support users inApplication Support by analyzing the error pattern by telephone,ticket system or in person
- You will beresponsible for diagnosing and rectifying technical faults as partof application support
- You ensure that ITqueries are answered promptly and solutions are provided
- You create and update instructions anddocumentation for problem solutions
- You testnew software and software versions and support the IT team withsoftware tests as part of g.a.s.t.'s sprint developments
- You work together with developers andadministrators to identify and solve IT problems
- You carry out user training
- CompletedIT training, ideally as an IT specialist or IT systemsadministrator - career changers with professional experience in ITsupport are also welcome
- Practicalexperience in IT support for users (remote/on-site) and workingwith a ticket system
- Experience in workingwith Windows, Linux, MacOS, iOS and Android operating systems aswell as common web browsers
- Good knowledgeof creating SQL queries and basic knowledge of a programminglanguage
- Service / customer orientation andproblem-solving skills
- High sense ofresponsibility, initiative and good communication skills
- Good knowledge of German and English
- Meaningful work in an internationaleducational context
- Remuneration: TVöD(federal government)
- Company pension scheme
- Annual special payment
- 30 days vacation
- Varied stacksand projects
- Good work-life balance
- Flexible working hours and home officearrangements
- Job ticket
- Independent work
- An internationalteam and first-class working atmosphere
- Internal and external training and development opportunities
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IT-Mitarbeiter/in, IT-Supportmitarbeiter/in,IT-Supportspezialist/in - Glasgow, United Kingdom - g.a.s.t. Gesellschaft für AkademischeStudienvorbereitung und Testentwicklung e. V.
1 week ago
Description
Microsoft Windows, MacOS, Programmiersprachen,Softwaretests, Betriebssysteme, Linux, IT, IT-Support, iOS, SQL,Webbrowser, Android, Ticketsysteme, AnwendungssupportIT support employee (m/f/d)
Permanent position, full-time, Bochum
JOB DESCRIPTION
g.a.s.t. in Bochumis looking to fill an IT support position as soon as possible. Theposition is initially limited to two years.
YOUR TASKS
YOUR PROFILE
WHAT WE OFFER YOU
CONTACT INFORMATION
How to apply: Please send your complete and informativeapplication to us via
The Technical Director of g.a.s.t., Duy Nguyen, will behappy to answer your questions:
You can find out more about us:
, , , www.deutsch-
ABOUT US
TheGesellschaft für Akademische Studienvorbereitung undTestentwicklung e. V. (g.a.s.t.) is a non-profit organization witharound 100 employees and a network of more than 1,000 partnerinstitutions in over 100 countries. g.a.s.t. is a leader in Germanyfor internationally certified language and aptitude tests foruniversity admission and operates its own language learningplatform. In research projects, g.a.s.t. works on content-relatedand technical innovations in the national and internationaleducation sector. Teachers, academics and test centers find a widerange of further training opportunities at the g.a.s.t. academy.g.a.s.t. members are the HRK, the DAAD, the Goethe-Institut, theRuhr-Universität Bochum, the Ludwig-Maximilians-UniversitätMünchen, the Universität Leipzig, the FernUniversität in Hagen aswell as the Fachverband Deutsch als Fremdsprache (FaDaF) and theArbeitskreis Sprachenzentren an Hochschulen e. V. (AKS).
