Quality Assurance Auditor - Manchester Area, United Kingdom - Inventum Group

Description

Working with a global law firm based in Manchester.

The purpose of this role is to complete independent and consistent file reviews to ensure fee earners are adhering to performance standards, as well as delivering service excellence for our clients by compliance with service level agreements.

The jobholder will be responsible for reporting on departmental performance and providing feedback, identifying improvement areas and helping to develop a culture of Continuous Improvement.

Hybrid working available - 2 days a week in the office.

Salary: £25,000 - £35,000 per annum + benefits.

Key Responsibilities

• Complete client file reviews to monitor adherence to SLA's and internal performance standards using the internal audit database or client specific document as appropriate.

• Produce audit performance reports to the QA Manager for agreement and cascade to relevant client account partners, identifying hotspot areas for improvements as well as what was done well to assist in developing best practice.

• Work with Partners to deliver feedback in a constructive manner to fee earners either by way of one to one meetings or department/team group feedback sessions.

• Tracking the completion of remedial action where identified and ensuring the actions are effective and are implemented in a timely manner.

• Fully engage with team project work and initiatives to assist in the delivery of continuous improvement to the UK insurance practice, to include but not limited to, recommending improvements and designing and delivering training.

• Work with Risk teams to ensure all new and proposed service level agreements are reviewed within QAT, and that all agreed changes impacting the business are properly communicated to all stakeholders.

• Work with the IT team and other stakeholders to develop the efficiency of the systems in extracting data for ease of production of audit report

Essential Skills & Experience

• Excellent knowledge of insurance litigation processes.

• Experience within an insurance claims related environment (preferably Insurer based or legal services).

• Experience of MS Office.

• Preferably proven audit and technical skills and/or an understanding of the audit processes.
• Ability to manage more than one project at a time.

• Strong consulting, influencing and communication skills (oral and written).