Technical Support Executive - Derby, United Kingdom - Driving Test Success Limited

Driving Test Success Limited
Driving Test Success Limited
Verified Company
Derby, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Responsibility of the Role

  • Maintain a high degree of internal and external technical service.
  • Help to manage, develop and maintain the company's infrastructure, e.g. Google Workspace, Ubiquity networking
  • Testing products/services and logging of technical issues; working with external developers and stakeholders to resolve such issues.

Formats including, but not limited to:
Apps, Online Training, PC Downloads, PC DVD-ROMs, DVD's and other digital solutions.

  • Assist with the creation, updating and maintenance of app store listings and releases for the company's apps (currently via the Apple AppStore and Google Play)
  • Assist with the development of data logging and presentation functions and automate where possible currently into Google Sheets using Google Scripts presented via Google Looker Studio Reports
  • Assist and become familiar with the creation/testing of our digital products, then QC testing the final product before release.
  • Help ensure that all measures for the security of the Company's cloud based solutions are in place.
  • Help create, implement and manage digital codes for the relevant digital products.
  • Become familiar with the company's websites (WordPress, Shopify etc) and provide assistance to ensure their smooth running and continued development.
  • Ensuring customers' digital orders make a smooth transition through to completion, for example, ensuring orders stopped for fraud are dealt with.
  • Assist with the implementation of new systems and online tools to help support and improve the teams productivity and address individual needs.
  • Monitor the online security for staff, customers and networks and take appropriate steps to address security breaches if necessary.

SKILLS & EXPERIENCE

  • A good time keeper.
  • Focused listener who is dedicated to problem solving.
  • Analytical.
  • Stellar trouble shooting.
  • Good communication skills.
  • Good organisational skills.
  • Ability to manage a number of project simultaneously.
  • Experienced in Microsoft Windows, Google Workspace, Mac OS, Microsoft Office, mySQL Server, Sage 200, Amazon Cloud Services,(S3, Cloud front, SQS, SES) HTML, PHP, DNS, Networking, Zendesk, Wordpress.

QUALIFICATIONS:


  • Technical Services experience
  • Several years in a similar environment
  • GCSE in English & Maths.

PERSONAL QUALITIES:


  • Interested in computer hardware and software
  • Team player
  • Patient
  • Clear speaking
  • Quick thinking
  • Adaptable
  • Dynamic

OTHER INFORMATION:


  • Hours of work are Monday to Thursday a.m. to 5.30 p.m. with one hour's lunch and on Friday, 9.00 a.m. to 3.30 p.m. with half hour's lunch.

Benefits:


  • Casual dress
  • Company pension
  • Free parking
  • Life insurance
  • Onsite parking
  • Private dental insurance
  • Private medical insurance

Schedule:

  • Monday to Friday
  • No weekends

COVID-19 considerations:
The workplace is a covid secure environment and all necessary protocols and precautions are in place.


Education:


  • GCSE or equivalent (required)

Experience:


  • Technical support: 3 years (required)

Work Location:
One location

Expected start date: 01/05/2023
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