Assistant Service Delivery Manager - London, United Kingdom - eFinancialCareers

eFinancialCareers

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

The role

Key accountabilities

Working with the Service Delivery Manager on improvements to service standards and procedures for the IT Department
Collating and Monitoring Evidence of Service Delivery Levels
Working with the IT team to identify and resolve issues affecting internal customers
Assisting Service Delivery Manager with the administrative tasks
Assisting Service Delivery Manager with the management and oversight of 3rd party suppliers
Working with the Service Delivery Manager to identify opportunities for business process improvement throughout the company
Working with the Project team and Service Delivery Manager to transition active projects to businessasusual states

Skills & experience

Desired Qualifications

Skills and Experience:

23 years demonstrable experience within an IT Service Management team
Strong IT skills, including MS Office suite ,SharePoint, JIRA etc.
Ability to manage multiple activities at once and prioritise tasks in an exciting, fastpaced environment
Experience facilitating workshops and coordinating meetings, ensuring clear objectives and outcomes are understood by participants
Experience formulating and assigning actions, taking notes, and providing summaries of workshop/meeting outcomes
Experience tracking project plans, risks, issues and dependencies
A positive, motivated attitude
Excellent interpersonal skills and the ability to establish effective working relationships with various stakeholders
Excellent verbal, written and presentation communication skills
A curious and analytical mindset, with a willingness to learn and be proactive to take advantage of opportunities
Strong organisational skills with excellent attention to detail
The ability to work independently and use initiative to solve problems, while escalating issues appropriately
Strong team working skills inspiring trust and acting as a catalyst for change and success

Advantageous but not essential

Skills and Experience:

Working knowledge of the Insurance Industry
ITIL Foundation Qualifications
Stakeholder management experience, capability to manage expectations and elicit requirements through a range of methods (in person/virtual/survey)
Experience of presenting updates and findings to Senior Management and other committees as required