- Unit4 ERP incident tracking and resolution within target of SLAs and OLAs.
- Prototyping of small enhancements and reports as well as performing unit testing.
- Deploying improvements, adhering to the change control process
- Creating, updating and, maintaining support team documentation and guidelines.
- Development and maintenance of Excelerator / RERX reports
- Supporting wider ERP projects, developments, and initiatives
- Assisting and supporting issue tracking and supporting team logs and statistics.
- Providing face to face advice and assistance with a range of internal stakeholders.
- The role holder will preferably have experience working with Unit4 ERP and will have detailed knowledge of HR and Payroll.
- The ability to analyse and liaise with a range of internal stakeholders will be essential, together with a passion to learn and assist in the development of system controls and processes.
- Ability to recognise the importance of robust system controls and provide proactive assessments of system or process risk areas.
- Understanding key system security controls and ensuring that these are adhered.
- Solid understanding of Financials, P2P, S2C, Workflow Reporting and Workspaces is desirable.
- ITIL Foundation is desirable
- Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
- Parental leave – 6 months full pay
- 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
Senior ERP Support Analyst - Cirencester, United Kingdom - St. James's Place
Description
St. James's Place (SJP) works inpartnership to plan, grow and protect our clients' financial futures. Wedeliver personalised, face-to-face financial advice to our clients, who trustus to manage their money to reach their goals. We provide this service via thePartnership, a network of qualified, expert advisors. We put financialwellbeing and responsible business choices at the heart of everything we do. Webelieve in the value of difference and know that diverse teams can help usproblem solve and innovate for clients.
We look for people to join SJP to make animpact and to contribute to our culture which is based around long termrelationships, doing the right thing, and being the best version of ourselves.
Location: Cirencester Office
Workplace Type: Hybrid
Employment Type: 12 month Fixed-Term Contract
Seniority: Mid-Senior Level
We are seeking a driven and technical professional to join our ERP Platform and Operation team in our business change division. The primary objective of the Senior ERP Support Analyst is to support the current ERP solution, Unit4 ERP.
It is key for the role holder to understand how both their role and the role of the team is pivotal for the smooth running of Unit4 ERP and ensure adverse business impact is minimised in the event of an issue.
If you are looking for a challenge with experience with Unit4 ERP, we would love you hear from you
What you'll be doing?
Who are we looking for?
What's in it for you?
Flexible Working
We know that everyone works best indifferent ways, at different times and in different environments. We haveintroduced a hybrid working policy to provide greater flexibility for part-timework, job-sharing, remote working, and flexibility on hours. Our people areencouraged to work in a flexible way that suits their lifestyle, so please askthe question and start a conversation
Research tells us that applicants(especially those from underrepresented groups) can be put off from applyingfor a role if they do not meet all the criteria or have been on an extendedcareer-break. If you think you would be a good match for this role and candemonstrate some transferable experience please apply, regardless of whetheryou tick every box.
Reasonable Adjustments
We're anequal opportunities employer and want to ensure our recruitment process isaccessible and inclusive for all, if you require reasonable adjustment(s) atany stage please let us know by emailing us at