B&Q Preston Brook Customer Service Home Delivery Technician - Runcorn, United Kingdom - Wincanton

Description

The role:
To deal with customer queries in a polite and effective manner, not leaving the customer until they are satisfied
Ensure the customer promptly receives their deliveries in excellent condition every time.
Engage and build a rapport with customers, ensuring a consistent positive message, dealing with queries in a polite and effective manner by phone and face to face at the point of delivery
Ensure that customers are kept informed of their estimated time of delivery and where issues occur the customer is kept informed at all times

Accurate and efficient completion of the delivery of stock to customer's room of choice in a safe and efficient manner.

Ensure all pre delivery checks are undertaken ensuring all required stock is on the vehicle for each customers' delivery
Ensure correct and accurate completion of documentation in line with customer, legislative and company policies and procedures
Responsible for the Health and Safety of themselves and others, completion of dynamic risk assessments, adhering to safe working practices and the Health & Safety at Work Act
Assist in the loading of vehicles as and when required
Ensure the customer is happy with their delivery before leaving the customer's premises
Check all returns and collections are made and are correct


The Person:
Excellent communication skills both face to face and on the phone
Problem Solver – Working to resolve customer problems at the point of delivery
Ability to build rapport with customers
Takes pride in delivering exceptional customer service
Be flexible in relation to shifts and duties with excellent timekeeping
Be smartly presented at all times and have excellent customer service skills and be detail focused
Be able to provide a time critical delivery service in line with targets agreed with customer and Wincanton
Must be willing to upskill to a driver in the future.
Must hold an existing Driving Licence.
DBS check will be undertaken

Due to the nature of the work, heavy lifting is required.

This includes repetitively handling bulky, heavy weighted items as part of a two-person team on a daily basis – i.e washing machines, kitchen units, kitchen worktops.

It is therefore essential that the successful applicant is able to carry out this nature of work.