Customer Service Assistant - Leeds, United Kingdom - Handicare Accessibility Ltd

Handicare Accessibility Ltd

Verified Company

Leeds, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an exciting opportunity for a
Customer Services Assistant to join our Service Support team based at
our site in Guiseley, Leeds.

As a business, we offer solutions to increase the mobility of elderly and physically challenged people, to enable them to live an independent and active life.

We design and manufacture our own range of straight and curved stairlifts as well as partnering with key suppliers to offer a broad product range to meet customer needs.

We operate in more than 40 countries and we're growing all the time.

This role would be best suited to a motivated and well organised person who is passionate about providing the best possible customer service experience.

Responsibilities to include but are not limited to:

Order Entry, Parts Ordering and other admin duties.
Agree Customer installation through sign off process and confirm installation dates.
Liaise with suppliers and manage out of stock items and delivery schedules.
Liaise with installers regarding new jobs, remedials and call outs.
Promote the company in the best possible light at all times.

Skills Required for the role:

Ability to build strong working relationships, both with customers and internally.
Excellent communication skills, both verbal and written.
Ability to persuade, influence and negotiate effectively at various levels within the organisation.
Direct B2C sales or customer service experience, including customer queries, complaints and show a high level of understanding and empathy at all times.
Ability to effectively manage own diary and time.
Customer Service Experience, ideally in the bathing industry but not essential.
Good understanding of relevant IT systems, including Dynamics CRM and AX.
Good understanding of relevant MS Office programs, including Outlook, Excel, Word and PowerPoint.
Good understanding of all products offered by Companion/Handicare.
Ability to work with a team in order to achieve group goals and targets

If you are looking for an exciting opportunity, then this could be the role for you You would be joining a passionate and friendly team of people who care deeply about Making Everyday Life Easier for our customers.

Job Types:
Full-time, Permanent

Salary:
£20,000.00-£21,500.00 per year

Benefits: