Claims Executive - London, United Kingdom - Howden Group Holdings

Howden Group Holdings

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it.

Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

ROLE PROFILE:
Claims Executive

ROLE PURPOSE:

A key liaison between the client and the insurer, they will ensure that claims are administered in line with the expected standards, regulatory requirements and that an excellent service level is maintained.

KEY ACCOUNTABILITIES:

Planning/Reporting:

Works with senior members of the team to agree key priorities so that they can manage and plan their workload, ensuring that personal and team objectives are achieved. As he job holder develops in experience, they will gradually develop responsibility for managing their own workload independently
Manages assigned projects and contribute to other projects as required
Provides relevant management information to senior management

Technical:
- a)Markets_

Develops strong relationships with markets
Negotiate with markets to achieve the best outcome for the client
Maintains any ongoing delegated authority contracts appropriately and cost effectively

- b_) _Broking/Administration:_

Create comprehensive claims documents:
Presents claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments.
Reviews and prepares correspondence regarding notifications and claims to ensure that products and cover best meet the client's risk requirements, business objectives and compliance requirements.
Keeps clients and insurers informed of developments relating to notifications and claims, liaising with third parties as necessary.
Investigates and resolves queries from clients etc, following these through to resolution and keeping all parties informed throughout the process.
Ensure up to date records are maintained at all times on the Group systems
Interprets instructions and issues arising, and then implement actions according to policies and procedures
Keep informed of all legal and regulatory developments relevant to the division/department

Policy, Process and Procedures:

Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure and compliance requirements.
Undertakes prompt and accurate processing of collections, fee payments and other relevant data and information on company systems in order to support high levels of client service and enable completion of internal processes
Shared Services or

Bedford Processing:
to interface with in accordance with procedures given by Claims Management team, record / raise issues centrally as required

Environment, Customer Focus and Relationships:

Develop strong relationships with clients and key stakeholders within the Business Unit(s) the job holder supports
Deal with incoming enquiries from clients, insurers and third parties, developing appropriate external relationships to ensure positive results for clients and the business
Deal with client claims and settlements
Introduce clients to other team members and help maintain these relationships
Behave with all clients (both internal and external) fairly and ethically
Attend client meetings if required
Attend clients / insurers premises as necessary
Shares information that could be beneficial to the Operating Entity/Group

People Management/Personal Development:

As a more experienced member of the team, will assist less able team members with their personal development, where required
Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard
Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group
Regulatory and Compliance:_

The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees.

Specific responsibilities are listed below.

Reference to team (below) is only applicable where the job holder has direct line management responsibilities:

Ensures compliance of self and team (as appropriate if the job holder has line management responsibilities) with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
Ensures correct authorisation is obtained and processes followed when req