- Experience and knowledge of residential or commercial building maintenance
- Solid experience and understanding of undertaking fire, building and asbestos risk assessments
- Strong background in Resident/customer engagement
- Experience of handling and resolving complaint, and conflict resolution
- Experience in housing/customer services
- General experience/ understanding of electrical, plumbing and building maintenance
- Excellent/clear communication and numerical skills
- Responsiveness to internal and external customer priorities
- The ability to demonstrate open, honest and ethical behaviour in all dealings with contractors and tenants
- Ability to work as part of a team in a busy environment dealing with conflicting priorities, example of time management
- Excellent punctuality, good time management and organisational skills
- Resilience and the ability to multi-task in a changing environment and meet agreed deadlines
- Ability to understand, maintain and manage confidential information appropriately
- To recognise individuality of residents and provide service with dignity and respect
- Proactive approach and the ability to think and act on own initiative with minimal supervision
Caretaker (Building Management) - London, United Kingdom - Aster Group
Description
Who We Are
Central & Cecil Housing Trust provides safe and affordable homes for people over 55 in London. Since 1926, we've helped our residents to enjoy vibrant, active and fulfilling lives.
Today, C&C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: "to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act".
Your role
As a part of C&C's fantastic team of Caretakers, you will be operating within a responsive and fast-paced environment, providing an outstanding service to our residents and ensuring the delivery of a high-quality maintenance service at the schemes. The role will work across two schemes Ada Court and Edna House, both in Westminster.
You will work with the colleagues in the schemes to ensure the maintenance of the building and grounds is carried out in accordance with agreed standards and specifications, ensuring that contractual obligations are met by external contractors, in order to support C&C in providing a high quality service.
You will conduct maintenance inspections as requested by Scheme's Management Team and C&C Direct, provide cover to other C&C sites when required and be available to provide out of hours caretaker service on a rota basis
About you
The successful candidate will have:
You will see this is a great opportunity to become a pivotal role in the team.
C&C is passionate about fostering and supporting all forms of diversity, inclusion, and gender balance across the organisation and we always welcome applicants from diverse and ethnic minority backgrounds. If you would like some support with applying, please let us know. C&C is passionate about supporting diverse candidates.
If you consider this to be the right opportunity for you, apply as soon as possible with your most up to date CV.
Please note that we consider applications as soon as we receive them, interviews will be held as soon as possible and we will make an offer immediately, if we find the right candidate. Apply without delay
C&C as part of the Aster Group is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it's subsidiary brands.