Customer Support Operator Days - Lurgan, United Kingdom - Mitie

Mitie

Verified Company

Lurgan, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Where:
Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK

When:
We're looking to get the right person in to the team ASAP

Hours:42hrs per week, shift patterns are 4 days on 4 days off working rotation shift patterns (6am-6pm, 10am-10pm or 6pm-6am)

Salary:
£10.90 per hour

What is in it for you?

A competitive salary
A friendly and supportive team
Training, career development & progression
Overtime opportunities
A great selection of benefits incl. Access to online GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
Free onsite parking

Main Duties

Managing high levels of incoming and outgoing telephone calls to both clients and branches.
Utilise software to ensure the required monitoring and compliance standards are met.
Work as part of a monitoring team liaising with different branches nationally.
Follow correct procedures for incident reporting and real time monitoring.
Work as part of a team, communicating effectively with team members and others.
To carry out work in a safe and diligent manner and also comply with all Health & Safety policies and procedures.
To undertake additional duties in line with management requests as required.
Comply with IS standards and procedures.
Meeting individually set KPIs.
Stay current with system information, changes, and updates.

What we are looking for

Must have excellent interpersonal skills and be able to work on own initiative and as part of a
team.
Ability to work in a
fastpaced environment.
Ability to manage workload to meet
team deadlines.
A willingness to learn and develop and show high level of commitment and professionalism.
Must have knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.

Desired experience