Software Implementation and Support Consultant - West Midlands (Region), United Kingdom - Akkodis

Akkodis

Verified Company

West Midlands (Region), United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Software Implementation and Support Consultant
West Midlands / Hybrid (ideally 1 day a week on site but can be flexible)

Full Time, Permanent

£40,000 - £50,000 + share scheme, private healthcare plus many more excellent benefits

The company
My client are an established yet growing data analytics software company with a global workforce. They are looking for a passionate Software Implementation and Support Consultant to join their close knit customer experience team.

The role

As a Software Implementation and Support Consultant you will provide exceptional service and support to customers by ensuring smooth workflows through the coordination of internal and external resources, meeting customer needs on time.

You will promptlyaddress queries, follow through on projects, and take pride in finding innovative and proactive ways to effectively engage customers.

Key responsibilities:

Deliver technical customer service and support to resolve cases relating to enhancements or changes to client environments.
Coordinate and allocate jobs to the correct resource, either internal or external.
Ensure deliverables and quality of service are met on time and in scope by working. collaboratively with all stakeholders to ensure smooth delivery of work.
When an external resource has been chosen, create a job for that resource, give access and tools needed to get the job completed.
Document, track and monitor issues and activities to ensure resolution, sometimes requiring root cause analysis.
Document processes and procedures and update knowledge database.
Track and review project deliverables in keeping with KPI's.
Represent the end user to ensure they receive highquality and timely service and support.

Skills and Experience required:

Demonstrable experience in managing, monitoring and supporting systems.
Solid knowledge of Windows domains and Networks.
Absolutely must have strong SQL skills and have experience IIS.
Understand the technical impact of projects from supportability, scalability and repeatability aspects and as well as the business impact in delivering and scoping projects.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.