Client Partner - Paddington, United Kingdom - Addison Lee

Addison Lee

Verified Company

Paddington, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role

As part of the Commercial team at Addison Lee, you will be joining a passionate, experienced, and extremely supportive team.

Your primary role will be to act as the key face of Addison Lee with exceptional client engagement to inform, consult, and influence your portfolio of clients.

You will identify key opportunities within your client portfolio to maximise use of the full suite of Addison Lee services and support our clients to build and deliver travel programme strategies within the mobility space.

You will be strategically balancing your time with account management duties including scoping and delivering client projects as well as seeking opportunities for revenue growth.

Firstly a commercial role, you will have experience at developing client accounts for both sales and profitability and be able to demonstrate an ability and capacity to develop and strengthen relationships on a commercial footing.

You will be a relationship builder and a problem solver who wants to take responsibility for your accounts.

The position will suit someone with a proven record of achievement gained in a sales environment with a strong account development background.

Location
The job is located at Addison Lee's London office in the vibrant area of Paddington Basin.

Reporting Lines
This role reports to the Corporate Sales Manager

Main Accountabilities

Retain and develop your client portfolio by building strong and effective relationships
Plan, prioritise and manage activities to achieve sales/revenue and retention targets.
Develop, agree, and implement sales development plans for a portfolio of corporate accounts.
Maintain, develop, and foster effective relationships and performance management across all the relevant levels of account organisations.
Ensure contracts are entered into and maintained in a timely and profitable manner
Develop client accounts for sales and profitability
Ensure upselling and cross selling opportunities are developed by establishing a sound understanding of what current and potential business needs are; aim to achieve an increased share of account "wallet."
Act as the main point of contact clients, lead and coordinate other departments such as Service Management, Finance, IT, Legal and the Customer Relations contact centre to provide a seamless client experience.
Ensure that client expectations are met, coordinating resolution of any escalation of service issues and system service failures.
Ensure all account information such as contract data, spend and profitability are maintained.

Person Specification

Commercial mindset with strong negotiation skills
Passionate and positive with a highly energetic sales and leadership style
The ability to work independently and on own initiative
Demonstratable ability to communicate, present and influence key stakeholder at all levels of an organisation, including executive and Clevel
Proven background selling in a consulting environment, delivering clientfocused solutions to customer needs
Highly collaborative and excels in a fastpaced, changeable environment
Highly experienced when managing SOWs & contract management
Systematic and logical approach to problem solving and a capacity to work around problems
Good organisational skills and the ability to prioritise workload accordingly
Tenacious and able to motivate others in support of the needs of the role
Highly analytical with the ability to utilise data to support strong and persuasive business cases
Confident, organised and flexible

Level of education/ training
For this role we value experience, knowledge and energy over qualifications

Personal characteristics

Growth mindset
Team Player
Tenacious

Performance Standards

The jobholder will always:

Be polite, courteous and professional when communicating with clients, potential customers and staff.
Ensure that at every opportunity that the services of the company are being promoted and marketed in a courteous and professional manner
Make every effort to ensure that customer / staff needs, and expectations are being met.
The highest level of confidentiality is always required.

Benefits

In return for your efforts, you will receive:

Salary of £70,000-£85,000 OTE (dependent on experience), Pension Scheme, Private Medical Insurance, Life Insurance (Death in Service), Gym Allowance, Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl.

bank holidays), 2 days paid volunteering leave a year, Travel Insurance, Extensive retail discounts via Reward Gateway, support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loan, Discounted Cabs and Courier services (within London).

Please note this is hybrid working role.

About Us
Addison Lee - driving London safely and in style since 1975.

As the capital's leading passenger car, courier and now black taxi service, Addison Lee is an integ