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    Infrastructure Engineer - London, United Kingdom - Addison Lee

    Addison Lee
    Addison Lee London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    About Us

    From humble beginnings as London's most trusted business-class car service to now the world's largest owned private hire fleet.

    Addison Lee Group has grown with and for the times, with our clients being what drives us as much as we drive them for their journeys that matter. We still believe that taxis and minicabs can be so much more than just a means to an end and our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional client service values, we can not only disrupt the industry, we can revolutionise it.

    Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone, and with our business expanding every day across the world, we will continue to deliver that same immaculate service consistently; no matter where we are.

    About the Role

    We are seeking a skilled and experienced Microsoft Windows Infrastructure Engineer to join our team. As a Microsoft Windows Infrastructure Engineer, you will be part of a team responsible for the design, implementation, and maintenance of Windows-based systems, with a strong focus on administering Active Directory and key Microsoft servers and services such as SQL Server, Exchange Server, Remote Desktop Services, and Endpoint Configuration manager both on-prem and within Azure. Additionally, having skills in Azure or AWS would be a plus.

    There is also the opportunity, once past your probationary period, to join our on-call rota which includes a payment that is added to your base salary.

    Salary

    £45,000 - £55,000

    Location

    The job is possible to be located at any of Addison Lee's offices.

    Reporting Lines

    This role reports to the Technical Delivery Manager

    Key Stakeholders

    · Leadership Team

    · IT Team

    · Internal and external

    Requirements

    Main Accountabilities

    · Manage and administer Windows-based systems, including servers, workstations, and related infrastructure.

    · Install, configure, and maintain Windows operating systems, in partnership with our hosting provider, ensuring optimal performance, security, and reliability.

    · Design, implement, and maintain Active Directory services, including user and group management, permissions, and security policies.

    · Collaborate with cross-functional teams to deploy, configure, and manage Azure-based services, such as virtual machines, storage, networking, and identity management.

    · Monitor system performance, troubleshoot issues, and perform regular system maintenance to ensure high availability and optimal performance.

    · Implement and maintain system backups, contribute to disaster recovery plans, and business continuity measures.

    · Ensure system and data security by implementing appropriate access controls, authentication mechanisms, and security patches.

    · Respond to and resolve technical issues related to Windows systems, Active Directory, and Azure services.

    · Collaborate with other IT teams and stakeholders to plan, execute, and support IT infrastructure projects.

    · Stay up-to-date with emerging technologies, trends, and best practices in Windows systems administration, Active Directory, Azure, and AWS.

    · Provide support and administration of assets within AWS. This to include upgrading components as required to keep services supported and up to date.

    · Provide support for the currently installed Application suites at Addison Lee.

    · Design, plan and implement new application installations

    · Support application lifecycles to ensure Addison Lee's software suite remains in-support with timely upgrades and provide continual improvement to your area of expertise

    · Ensure compliance is maintained with regular audits to ensure that license usage is correct

    · Collaborate with internal teams, to propose new applications and implement any requested applications

    · Collaborate with vendors and other 3rd-party support teams

    · Provide general second-line support of Windows environments as part of the Operations Support team

    · Evaluate emerging technologies and provide thought leadership and perspective for adoption where appropriate

    · Mentor Service desk team to provide better support of the installed application base.

    Key Skills and Experience

    · Understanding of the challenges of supporting a large 24/7 operation

    · Expert knowledge of desktop and server operating system environments

    · In-depth knowledge of AWS

    · In depth knowledge of Application support, troubleshooting, and applications lifecycles

    · Knowledge of Microsoft's Remote Desktop Services and the provision of applications within full desktops as well as App-V implementations

    · Knowledge of Amazon Web Services administration and support

    · ITIL v3 Foundation certified and experience in ITIL aligned environments

    · Knowledge of Microsoft Configuration Manager desired

    · Ability to work on own initiative, independently, and meet deadlines

    Benefits

    As well as a salary of £45,000 - £55,000, up to 10% bonus, Pension Scheme, Private Medical Insurance, Life Insurance (Death in Service), Gym Allowance, Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), 2 days paid volunteering leave a year, Travel Insurance, Extensive retail discounts via Reward Gateway (eg c5% off most major supermarkets), support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loan, Discounted Cabs and Courier services (within London).

    Equality and Diversity Information

    Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community. In line with our diversity ambitions we would be particularly excited to hear from underrepresented groups to help drive innovation and creativity. Addison Lee recognise and encourage the valuable and enriching contribution that people from all backgrounds and experiences bring to the company and believe that all individuals should be treated on merit and without prejudice. With this in mind, we actively promote equality of opportunity and freedom from discrimination on grounds of age, cultural background, class, disability, ethnicity, gender, sexual orientation, gender reassignment, faith, language, and an individual's health status. We will strive hard to remove conditions which place individuals at a disadvantage and challenge discrimination.

    Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.

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