Al Tansinda

Senior Business Analyst

A proactive and result-driven Business Analyst with a flair for spearheading agile digital transformation initiatives in public and private sectors. Renowned for designing bespoke solutions to critical business challenges, leading cross-functional teams, and driving end-to-end IT system executions. Boasts exemplary communication and management acumen, instrumental in transforming ideas into actionable solutions. Adept at fostering collaborative engagements across cross-functional teams in the UK and Asia through various stages of intricate IT transformation programs. A proven track record of delivering comprehensive system requirement documentation ahead of tight deadlines, underscoring a hands-on leadership style highlighted by exceptional organisational, critical thinking, and prioritisation abilities.

— Areas of Expertise —

Backlog Prioritisation | Product Strategy| Change Management | Documenting Requirements| Agile Methodologies | Release Planning

Requirement elicitation | Project Management | Stakeholder Management

Story Refinement |Transformational Change | Process Improvement | Azure Cloud Migration 

—Specialist Proficiencies and Technological Skills —

Data, Gap & SWOT Analysis | BPMN – Process Mapping |User Acceptance Testing | SDLC, Business Requirements Documentation JIRA, Confluence, Miro, Microsoft Visio, Azure Cloud, CRM Excel, Project and Office 365

Role: Senior Business Analyst and Project Manager 

Project: Greater Manchester Police

Duration 11/2022 – 11/2023 

Led a business change initiative in the implementation of a new Forensic Work Management System and conducted a seamless data migration. My role was integral within a transformational multi-disciplinary team, where agile methodologies were applied to ensure the project's resounding success.

Key Responsibilities:

• Analysing and Refining Stakeholder Requirements: My primary responsibility involved translating intricate business problems and user needs into a comprehensive set of detailed requirements. This meticulous approach aimed to deliver significant value and exceptional outcomes for our users, aligning seamlessly with your emphasis on user-centric solutions.
• Leading Workshops, Interviews, and Focus Groups: To gain profound insights into business problems and user needs, I took the lead in orchestrating workshops, interviews, focus groups, and other techniques. This collaborative approach allowed for a deeper understanding of the project's objectives and user requirements.
• Developing and Nurturing Stakeholder Relationships: My role necessitated the development and maintenance of robust stakeholder relationships across all levels. This ensured alignment with project goals and cultivated a culture of open Communication and collaboration, aligning perfectly with your emphasis on stakeholder engagement.
• Effective Communication: I consistently engaged with technical and business stakeholders, meticulously aligning requirements and acceptance criteria. This approach promoted clarity and transparency in project execution, meeting your expectations for effective Communication.
• Understanding Business Processes: I acquired an in-depth understanding of intricate business processes and activities that influenced and were influenced by the project's product. This contextual awareness facilitated more informed decision-making and process improvements, perfectly aligning with your focus on understanding business impact.
• Modelling Business Processes: With a commitment to excellence, I diligently selected and applied best practice techniques. This strategic approach aimed to identify potential process improvements, thereby enhancing overall efficiency and effectiveness in line with your interest in process optimisations.
• Collaboration with Product Owner: In close cooperation with the Product Owner, I actively contributed to defining a suitable mix of epics, features, and stories for each sprint. This approach ensured seamless alignment with project priorities and emphasised a collaborative approach to project management.
• Stakeholder Management: I orchestrated stakeholder management through regular updates, nurturing partnerships with vendors and internal teams. This collaborative effort ensured that the solution architecture remained aligned with organisational goals.
• Critical Azure Cloud Migration: I assumed leadership of a pivotal Azure cloud migration project, demonstrating robust project management competencies, adept risk mitigation strategies, and a profound understanding of IT infrastructure. The transition was executed with zero downtime, emphasising my dedication to flawless service delivery.
• Process Mapping and Efficiency: Initiating and leading process mapping for multiple departmental relocations, I applied lean principles and value stream mapping. This ensured efficient resource allocation and business continuity, further highlighting my commitment to operational excellence.
• Agile Methodologies and SCRUM: I effectively utilised agile methodologies and SCRUM frameworks to manage the project lifecycle. Continuous improvement practices were seamlessly integrated to refine processes and consistently deliver high-quality solutions within specified time and budget constraints.

Organisation: Accenture PLC 

Role: Team Lead Business Analyst / Solutions Designer
Project: O2VirginMedia Smart Meter & Azure Cloud Migration
Scope: Led a business change initiative in Steering definition and delivery of business requirements, while fostering a collaborative environment for solution design and implementation.

• Team Leadership: Captained the Smart Meter Implementation Team of 15, orchestrating the successful delivery of over 50 business requirements, which propelled the project towards its milestones.
• Project Execution Excellence: Piloted projects through 200+ testing cycles, 15 change sessions, and 5 deployments, attaining an exceptional 97% consistency in meeting targets, underscoring the project’s adherence to quality and timelines.
• Stakeholder Engagement: Cultivated enhanced relations with stakeholders through diligent documentation of 60+ process changes, instilling clarity and transparency that fostered informed decision-making.
• Backlog Mastery: Administered 500+ product backlog items, meticulously prioritizing over 300 tasks aligned with critical pathways, ensuring milestones were seamlessly achieved on schedule.
• Financial Stewardship: Oversaw the financial contours of 10 projects, honing budget accuracy by 30% through in-depth costings and resource analysis, contributing to the project’s financial sustainability.
• Change Management: Amplified business adaptability by tactfully addressing 40+ change needs, conducting 15 profound impact assessments, and consistently disseminating findings to key stakeholders each quarter, facilitating agile response to change.
• Decision Support: Instrumental in over 50 critical business decisions by adeptly proposing, evaluating, and documenting business change requests, empowering stakeholders with vital insights for informed decision-making.
• Process Optimization: Streamlined 20+ complex processes by crafting high-level BPMNs on Visio, which augmented stakeholder understanding of standard operating procedures, contributing to operational efficiency.
• Trust Building: Nurtured trust and transparency by rendering weekly project updates to 8 partners and clients, encompassing both technical and functional facets of product and implementation statuses, fostering a culture of open communication and collaborative problem-solving.

Organisation: IBM 

Role: Lead Business Analyst

Project: Scottish Government Contract - Adult Disability Payment Implementation

Duration: 1/2021 – 1/2022

Methodology: Agile (Scrum)

Embedded within a dedicated scrum team, spearheaded the Agile delivery of the Adult Disability Payment system to Scottish citizens using IBM's Social Program Management (SPM) software. Orchestrated a comprehensive project cycle encompassing business analysis, design, development, architecture, integration, and production support. Fostered a collaborative environment with senior stakeholders to ascertain requirements, crafted user stories, and ensured precise alignment of SPM functionalities to meet client needs.

• Functional Mastery: Excelled in functional analysis, software design, and process modelling, leading to the creation of coherent business process flow diagrams that underpinned project documentation and communication.
• Business Case Articulation: Engineered compelling business cases by meticulously managing and eliciting requirements, documenting use cases, and supervising the product implementation testing phase, aiding in robust project justification and stakeholder buy-in.
• Client-Centric Engagement: Championed requirement gathering through stakeholder interviews and facilitated sessions with client subject matter experts, ensuring a deep understanding of client needs and fostering a collaborative project environment.
• Fit/Gap Analysis Leadership: Conducted insightful fit/gap sessions to harmonise requirements with standard software features and functionalities, paving the way for a tailored solution that met client specifications.
• Solution Advisory: Provided sagacious recommendations on application/functional extensions tailored to client solution requirements, aiding in optimising system functionality and client satisfaction.
• Technical Liaison: Served as a linchpin between technical teams and client stakeholders while developing Curam technical extensions, ensuring seamless communication and alignment on project deliverables.
• Design & Validation Excellence: Crafted functional designs for extensions and orchestrated rigorous testing to ascertain solutions met client requirements, contributing to the project's quality assurance and successful delivery.

Role: Business Analyst

Organisation: Capita PLC, Greater Manchester, UK

Project: Ministry of Justice Contract – New World Programme

Duration: 8/2019 - 12/2020

Acted as a lead Business Analyst within the Solutions Functional Design Stream, markedly aiding in the success of the New World Programme. Entrusted with various tasks from defining to delivering business requirements in a complex project delivery environment. Engagements extended across functional and business testing cycles, change management, training coordination, and deployment, encapsulating a thorough involvement in the project lifecycle.

• Stakeholder Communication Excellence: Bridged the transformational chasm with adept communication, ensuring seamless interactions with a diverse stakeholder group, inclusive of senior MOJ personnel, thereby fostering a collaborative project environment.
• Software Delivery Management: Orchestrated smooth software deployments across diverse environments, enhancing product launch success rates and propelling the project swiftly towards its objectives
• Strategic Communication Prowess: Elevated the project dialogue by articulately conveying transformational strategies to senior MOJ figures, aligning project objectives and fostering a unified vision.
• Task Management Acumen: Exhibited self-sufficiency by assiduously overseeing individual project tasks, ensuring punctual completion and adherence to quality standards.
• Process Transformation Leadership: Led a vanguard in process overhauls by capturing both 'As-Is' and 'To-Be' operational states, elucidating operational shifts and propelling the project towards enhanced operational efficiency.
• Strategic Direction Guidance: Steered business strategies utilising impact analysis, nurturing informed decision-making processes and aligning business objectives with actionable strategies.
• Project Optimisation Mastery: Enhanced project trajectory by adept product backlog management and astute task prioritisation, ensuring a seamless progression towards project milestones.
• Information Prioritisation Insight: Stressed the quintessence of timely information gathering to sustain continuous project momentum, ensuring informed decision-making and adaptability.
• Change Management: Managed operational shifts by evaluating, documenting, and presenting business change requests, facilitating a smooth transition and alignment with project objectives.
• Stakeholder Engagement Enhancement: Following the implementation of the EMS New World Programme, amplified stakeholder understanding by creating high-level BPMNs using Visio; this translated complex processes into accessible visual representations, significantly boosting stakeholder engagement and elevating project transparency.

Role: Business Analyst 

Organisation: The Dining Club Group (Tastecard, Gourmet Society), Greater Manchester, UK

Duration 01/2018 – 8/2019

Oversaw the holistic customer journey across diverse eCommerce channels, meticulously mapping each step from inception to conclusion.

• Customer Experience Enhancement: Orchestrated a seamless customer experience across all brand interactions, resulting in a 30% surge in customer satisfaction year-over-year.
• Stakeholder Collaboration: Fostered strong relationships with internal teams to accurately capture, interpret, and document project requirements, ensuring timely delivery of all project milestones with a commendable 98% punctuality rate.
• Project Delivery Excellence: Diligently met project deliverables on schedule, reducing potential issues stemming from project requirements and adeptly guiding projects from the benefits phase through to operational launch.
• Change Management Prowess: Facilitated a 25% faster transition to operational readiness compared to previous projects, ensuring seamless post-implementation benefits.
• Strategic Business Initiatives: Identified and implemented immediate-impact strategies in alignment with overarching business goals, bolstering the company's strategic agility and enhancing business performance in targeted areas by 20%.
• Customer-Centric Solutions: Collaborated with cross-functional teams and external partners to deliver solutions finely tuned to customer preferences, leading to a 35% increase in customer feedback scores post-implementation.
• Efficient Workflow Management: Maintained optimal efficiency by adeptly prioritizing tasks amidst evolving scenarios and proactively escalating issues to ensure project objectives remained on course.

Role: Project Manager

Organisation: The Dining Club Group (Tastecard, Gourmet Society), Greater Manchester, UK

Duration: 03/2018 – 01/2019

Steered the helm of diverse projects, notably the nationwide "Meerkat Meals" initiative in collaboration with Compare The Market (BGL Group), fostering a symbiotic relationship with various clients and propelling the DCG brand into new horizons.

• Stakeholder Management: Emerged as the primary client liaison, orchestrating resource and cost guidance strategies that substantially amplified client retention by 30%.
• Project Management: Delivered an impressive 95% of project updates punctually to stakeholders, fostering a culture of transparency and trust.
• Fortified member and restaurant satisfaction by a robust 20% through fostering internal collaboration and engagement initiatives.
• Process Management: Proposed and implemented 20+ process enhancements, elevating operational efficiency by a commendable 15%.
• Business Strategy: Augmented the DCG brand's footprint by integrating 50+ diverse restaurants into the program, diversifying the offerings and enhancing member satisfaction.
• Waterfall Methodology: Demonstrated profound proficiency in Waterfall methodology, ensuring the project was executed with precision and agility.
• Requirement Elicitation: Employed analysis techniques to improve requirement clarity by a substantial 40%, ensuring robust alignment with project goals through workshops, interviews and focus groups.
• Solution Alignment: Ensured a formidable 90% solution alignment with development teams and Technical Architects, ensuring coherent project trajectories using a requirements traceability matrix, solution evaluation and feedback loops.

Role: Business Analyst
Organisation: Attiva Soft, Columbia, USA
Duration: 03/2017 - 03/2018

AttivaSoft is an ITSM Consulting firm in America, which provides supporting various services including tool selection to implement solutions across private and public sectors. 

• Gained expertise in ITSM solutions while working with AttivaSoft, a U.S.-based IT consulting firm. Supported diverse services, including tool selection and solution implementation for private and public sectors, leading to advanced IT service management solutions across multiple industries. 
• Drove alignment between tech and business units by orchestrating regular meetings and discussions and clarifying project requirements, efforts, and schedules. Ensuring unified goals and shared understanding across all stakeholders. 
• Led successful project rollouts by partnering with business teams to detail requirements aligned with end-user expectations. This approach resulted in solutions meticulously tailored to meet user needs. 
• Enhanced technology-business synergy by conducting focused interviews, both individually and in groups, serving as the pivotal link for gathering technological requirements. This contributed to a refined project direction and more concise specifications. 
• Streamlined the app development lifecycle by actively contributing to system integration strategies and UAT plans while liaising with the technical teams to address and resolve any emerging issues. Ensuring a seamless and efficient launch of applications. 

Role:  Project Manager

Organisation: PHMG, Stretford, UK

Duration: 01/2017 - 03/2018

Embarked on a pivotal journey with PHMG, orchestrating the seamless setup, delivery, and maintenance of On-Hold Message Systems for an expansive clientele base, predominantly spread across North America.

• Client Project Management: Diligently managed the setup, delivery, and upkeep of On-Hold Message Systems for approximately 80 North American clients each month, ensuring a seamless auditory experience that resonated with the brand essence of each client.
• Timely Delivery & Exemplary Customer Care: Adhered to agreed time scales and delivered premier customer care and audio advice, catering to a diverse clientele base and ensuring their satisfaction and engagement were at the forefront.
• Cross-Departmental Synergy Conductor: Engaged daily with various departments to concoct and render effective solutions, meeting the unique needs of each client and fostering a culture of collaboration and innovation.
• Client Record Custodian: Created and sustained clear, precise, and up-to-date client records to streamline operations, ensuring every detail was accurately captured and readily accessible.
• Communication & Transparency Amplifier: Fostered a culture of open communication and transparency among clients, internal departments, and stakeholders, ensuring every project phase was transparent and aligned with client expectations.
• Project Evaluation & Record-Keeping: Enhanced project transparency and accountability through rigorous evaluation and meticulous record-keeping, ensuring every project milestone was duly noted and evaluated.
• Change Control: Implemented robust change control processes, effectively minimising scope creep and cost overruns, ensuring projects remained on track and within budget.
• Deadline & Workflow Guardian: Maintained project schedules by adeptly managing deadlines and adjusting workflows, ensuring timely delivery and client satisfaction.
• Project Management: Utilised established project management methodologies to steer and deliver projects, ensuring methodologies were aptly applied to meet project objectives.
• Data Analysis/Reporting: Formulated comprehensive reports and crafted engaging presentations to elucidate business development activities, providing insights into growth trajectories.
• Solution Formulation Orchestrated meetings between company decision-makers and prospects, catalysing the formulation of tailored solutions that resonated with customer brand objectives.

Bachelor of Arts: Business Management

University Of Wolverhampton – West Midlands, UK