NHS Pathway Coordinator United Kingdom Posted on 04/16/2024 Be the First to Apply - Spire Healthcare

Description

Role Purpose

• To effectively manage the NHS waiting lists at all associated hospitals to our Patient Support Centre

• Accurately report on waiting list parameters namely 18week; 40 weeks and 52 weeks

• To ensure all NHS breaches are avoided and patients dated in a timely manner

• To coordinate any trust or CCG outsourcing by the means of inter provider transfers

• To utilise consultants within the hospitals to maximise all available capacity to meet our NHS breaches, inter provider transfer requests and monthly budgeted admissions

• To manage all NHS activity efficiently through strict compliance to Spire polices and agreed contractual guidelines.

• Be involved in contract meetings and be responsible for the operational requirements in order to support of the NHS national and local contracts.

Key Responsibilities

• Work alongside the Admissions Team Lead and Outpatients Team lead to ensure waiting list requests are actioned within the teams.

• Responsible for the reporting requirements and deadlines in line with all NHS contracts.

• Implement and develop new trackers for new/updated NHS contracts where applicable.

• Proactively manage the hospital's NHS DOS's (Directory of Service) and ERS (Electronic referral system) reports.

• Proactively review the hospital's DOS for further opportunities and liaise with SMT.

• Attend contract meetings and drive and deliver agreed contract particulars for NHS contracts.

• Attend quarterly CCG meetings.

• Complete the breach report for all associated hospitals to our Patient Support Centre in a timely manner.

• Proactively manage the NHS Business.

• Ensure the NHS Patient Journey Manager reports on SAP are used and utilised.

• Manage the efficient utilisation of theatre lists for certain consultants; ensuring that patients are booked on to lists accordingly and cancellations are managed.

• Be responsible for the management of the NHS theatre bookings to ensure patients are booked in line with breach dates and theatre availability.

• To carry out any other related duties as requested.

• Attend the weekly planning meeting where required at all associated hospitals to our Patient Support Centre

Candidate Requirements

Essential

• Previous leadership experience.

• Previous experience in an NHS Lead role.

• Proven experience within an administrative and/or customers service environment

• An ability to build working relationships

• Excellent interpersonal and communication skills.

• A proactive, enthusiastic, self-starter with the ability to work on own initiative without supervision

• Good organisational and prioritisation skills and the ability to work to deadlines.

• High degree of accuracy and a methodical approach to workload.

• Flexibility and adaptability to tasks and duties.

• A problem-solving approach.

• A professional attitude with a concern for confidentiality and customer service.

• Proficient in Microsoft Office, particularly Outlook, Word and Excel.

Desirable

• Previous experience interacting with Consultants and/or GPs

• Knowledge of hospital patient management systems and processes, or previous relevant experience in an NHS administrative support role.

Behaviours and Characteristics

• Improve quality

• Act as a role model in quality improvement offering advice and support to others.

• Continuously monitor activities against quality standards, anticipate factors that may reduce quality and take effective action to address them.

• Review changes in process and the extent to which quality has been improved.

• Constantly look for ways of 'doing things smarter'.
Develop and improve services.

• Ensure that legislation, policies and procedures are correctly applied

• Discuss and debate with relevant people the effectiveness, efficiency and appropriateness of NHS services that are being provided.

• Agree with others the specification for the NHS service.

• Actively support service development initiatives.

Please contact Rachel Aouiziz for more information

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee's well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.