Customer Service Associate - Horsham, United Kingdom - PMR

PMR
PMR
Verified Company
Horsham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Key Responsibilities

  • Prioritise customer service, ensuring residents have the best possible experience, and become our ambassadors
  • Support resident events and activities
  • Assist in the management of resident tenancies, including, movein and moveout processes, and anything in between
  • Responding to resident queries and concerns where required
  • Meet and greet with new tenants; providing keys, new tenancy information and apartment orientation tours
  • Assisting the Leasing Manager with initial enquiries, booking in viewings and undertaking viewings
  • Carrying out regular inspections of communal areas
  • Organising access for contractors to complete maintenance works within both apartments and communal area's
  • Handling of social media accounts; responding to comments and posting
  • Assist Managers in processing paperwork for new offers and tenancy renewals
  • Completing relevant tenancy checks as required such as right to rent etc
  • Seeking special offers and discounts for residents from local businesses
  • Creating a community feel through communication, events and innovations

Skills, Knowledge and Experience

  • Strong customer service ethic / background
  • Positive, can do attitude
  • Common sense approach
  • Ability to think on their feet and make considered decisions
  • Outgoing, warm and friendly personality
  • Organised, meticulous, tenacious
  • Excellent written and spoken etiquette
  • IT literate and Social media savvy
20 Hours per week with availability on Saturdays.
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