Customer Services Advisors - Southport, United Kingdom - Sefton@Work

Sefton@Work

Verified Company

Southport, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Services Advisors:

Description:

The Role

Working within our Customer Services team, our Advisors are responsible for the day to day running of all transactional activities within Customer Service and Order Processing across multiple business units within ABF.

The Customer Services department is open 364 days of the year and is a 7-day operation.

Key Accountabilities and Skills

Analyse data, identify issues and take appropriate action to determine satisfactory resolution to ensure the distribution and fulfillment of Customers orders.
Analyse key trends and make recommendations to implement long term solutions.
Take ownership and be responsible for adhering to process guidelines, providing clear and relevant communications, ensuring all aspects of administration is accurate and complete in a timely manner.
Proactively and independently keep knowledge, skills, and competencies up to date and develop them to meet the demands of the role.
Develop and maintain effective professional relationships with Key Stakeholders.

The Right Person

Ability to manage change, reacting and reprioritising to adapt in a fastpaced environment whilst managing complex processes to achieve crucial deadlines.
Ability to learn complex processes and work to deadlines.
Able to work automatously whilst delivering professional and exceptional levels of Customer Service.
Excellent computer skills, confident in navigating around multiple systems; proficient in Excel, Word, and Outlook.
Good analytical and problemsolving capability, innovative thinking.
Strong communicator with high levels of written and verbal communication skills.
Well organised, with ability to multitask.
Strong Team ethic

Contract Type:
AnyContractType

Hours of Work:
FullOrPartTime

Expiration Date: 19/05/2024