Small Works Supervisor - Dudley, United Kingdom - Mitie

Mitie
Mitie
Verified Company
Dudley, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Role objectives

  • Ensure service delivery provides and maintains statutory, mandatory and routine compliance at all times and this compliance can always be readily evidenced.
  • Develop and maintain a process of continual improvement through efficiency, added value and best in class delivery.
  • Positively contribute towards account performance in terms of revenue, profit and cash.
  • Manage, monitor and develop your team.
  • Develop foster and maintain open and honest relationships with key stake holders including within the Trust and SPV.
  • Develop and maintain relationships with key Mitie stake holders and delivery partners.
  • Ensure contractual compliance with the PFI contract terms and conditions, making sure all contractual elements of the service delivery are consistently provided, whilst also achieving the commercial aspirations of Mitie and the client the Special Purpose Vehicle (SPV).

Main duties

  • Oversee through to completion small work requests, unplanned lifecycle works, audit items.
  • Reporting to the Building Fabric Manager and supervising shift workers.
  • Support the Building Fabric Manager in all commercial aspects of the Building Fabric services ensuring statutory and contract compliance evidenced by no Health and Safety Executive (HSE) notices or financial penalties applied for planned and reactive maintenance.
  • Ensure assets work properly, are maintained in accordance with the contract, relevant Health Technical Memoranda (HTM), Health Building Memoranda (HBM), Operation and Maintenance Manuals (O&M), and Manufacturer's Instructions; and maintained in a good state of repair, evidenced by accurate and complete equipment repair and maintenance CAFM records.
  • Complete Mitie's 'Licence to Lead' programme evidencing progress through this programme annually on Mitie's Training Hub.
  • Manage all Subordinates utilising Mitie People Support where necessary, evidenced by their timely completion of Mitie's 'Licence to Operate' programme, documented 'MiReview' interviews with all Subordinates at least twice a year, at least one individual or team meeting each month with all Subordinates
  • Manage all Subordinates in compliance with Mitie's procedures for sickness absence, return to work, AWOL, improving performance, probation, disciplinary and grievance.
  • Support the development of Subordinates by completion of the development actions agreed and documented in their 'MiReview' for each team member annually; and by delivery all required Toolbox Talks (TBT) evidenced by an TBT attendance sheet signed by all Subordinates showing a minimum of one TBT each month to all members.
  • Ensure all Subordinates are suitably qualified and trained at all times and in date for Disclosure and Barring Service (DBS) check as evidence by records on Mite's Training Hub.
  • Coordinate with the Designated Persons (DP) and Authorising Engineer (AE) to make sure all necessary Approved Persons (AP), Competent Persons (CP), are appointed evidenced by signed letters of appointment recorded on Mitie's Learning Hub by Learning & Development (L&D). Ensure all APs and CPs carry out timely training to maintain competencies.
  • Use all available information and systems to ensure all Subordinates are fully productive (operatives to achieve 95% productivity of their available working hours to be evidenced on the CAFM system through correct usage of PDA).
  • Positively contribute to the achievement of Mitie's employee engagement target scores and achievement of people metrics evidenced by new joiner retention, minimised agency workers, and minimised overtime or unplanned absence.
  • Attend regular meetings internally and externally to review all aspects of service delivery as directed by management. Ensure meetings notes are taken, recording all actions with a due date and owner. Complete all personal actions, and ensure Subordinates complete assigned actions, in a timely manner.
  • Deal with any escalations, including client complaints or concerns or safety issues, raised for the Building Fabric Services team and support your peers as they require to resolve all issues promptly.
  • Review and propose recommendations to improve productivity and the efficiency of set routines and work schedules with your line manager.
  • Ensure effective Risk Assessments and Method Statements (RAMS) are used for all Building Fabric services works carried out by Mitie employees or subcontractors as evidenced by documented, readily available RAMS.
  • Manage subcontractors in accordance with Mitie Policy and Procedures.
  • Perform related duties as assigned, within your scope of practice. All employees who work in the Estates department are expected to cover for each other during holidays, leave or absences.

Person Specification

  • PFI experience advantageous
  • Leads by example
  • Highly motivated and driven by social responsibility to achieve the highest levels of delivery in a healthcare environment
  • Confident, with the ability to work unde
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