Customer Service Administrator - Leamington Spa, Warwickshire, United Kingdom - Countrywide HQ

Description

Job Description Role – Customer Service Administrator (known locally as

Property Manager:
Deposit Specialist)

Salary - £23,600 per annum Location – Olympus Ave, Royal Leamington Spa, Warwick CV34 6RZ Days & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch)

Employment Type – Full-time, permanentHere at Accord:

Countrywide , we are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.

Our Deposit Specialists play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, when coming to the end of their tenancy.

So, we`re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service The Role:
As a

Property Manager:

Deposit Specialist, you will be fully managing your own portfolio of tenancies ending, across any of our 60 brands.

Acting as a key contact for our tenants and landlords in the end of tenancy process, from the moment notice is given, through to the security deposit being released.

Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include: Arrange end-of-tenancy check-out appointments with landlord, tenant, and supplier, communicating appropriately
Cross-checking original inventory against check-out report and identifying tenant liabilities
Negotiate with landlord and tenants to agree deductions, within legislative timescales
Identifying general maintenance or improvements to maintain the property in good order
Work closely with our branch colleagues, expedite the process where there is a new tenant moving into the property
Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
Provide a first-class service to maximise customer retention and re-letting
Work as a team player, being helpful and supportive to colleagues
Ensure personal and team deadlines are met, service levels maintained and KPI's achieved

About You:
We're not just looking for good customer service; we`re looking for Property Managers who can successfully negotiate agreements and adapt to the varying needs of our tenants and landlords and go that extra mile Therefore you will need the following skills:

• A positive 'can
• do' approach is essential

Passionate about delivering exceptional customer service
Confident communicator, both verbal and written
Effective negotiating skills
Excellent organisational skills with attention to detail
Strong time management skills
Ability to problem solve
Able to remain calm under pressure and work to timescales
What you get in return for a career as a

Property Manager: 23 days annual leave increasing with length of service
Pension scheme
Full training, support and guidance
Excellent career progression opportunities throughout the business
Outstanding discounts across retail, entertainment, travel and health
Wellness benefits, we are part of the wellness charity – MIND
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