Client Services Officer - Leigh, United Kingdom - Citizens Advice Wigan Borough
Description
Do you:
- Want to make a difference to people's lives?
- Have good verbal and written communication skills?
- Have good numerical skills?
- Want to join a fantastic, supportive team of people?
Are you:
- Empathetic?
- Nonjudgemental?
- Self motivated?
Can you:
- Listen?
- Research?
- Use IT?
You will need to demonstrate that you can engage skilfully with clients from a variety of backgrounds and have proven skills at working in a busy environment.
You will be a highly motivated strong team player with excellent interpersonal and organisational skills.You will have the ability to understand written and oral information of some complexity and the ability to communicate information in a way the client understands.
Good numeracy skills are essential as you will need to calculate benefit entitlement and determine whether Universal Credit is the right benefit to claim.
You will have effective written communication skills for the purposes of correspondence and case writing.This role requires the ability to work flexibly to meet the needs of our clients. You will have some shifts which start at 8am or finish at 6pm between Monday and Friday.
Full training will be provided
Contract:
Fixed term to 31 March 2024
Hours: 36.25 per week
Salary:
£21,090 - £22,200 per annum (depending on experience)
Location:
Leigh and possibly home working
Closing Date:
we are looking for a quick start so the advert will close as soon as the position is filled
Stage 1:
CV and covering letter sift
Stage 2:
Online competency tests
Stage 3:
Interview
If you are interested in this opportunity, please visit our website at further details.
To be considered for this job we will need to receive your CV and covering letter detailing how you meet the criteria on the Person Specification.
Job Types:
Full-time, Fixed term contract
Contract length: 12 months
Salary:
£21,090.00-£22,200.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Flexitime
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- LEIGH, WN7 1BY: reliably commute or plan to relocate before starting work (required)
Work Location:
Hybrid remote in LEIGH, WN7 1BY
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