Administration Support - Abroad, United Kingdom - Berlin-Brandenburgische Akademie der Wissenschaften

Description

Employee (m/f/d) User support and user assistance
Jägerstraße 22/23, 10117 Berlin Full-time

The Berlin-Brandenburg Academy of Sciences and Humanities (BBAW) is an association of scientists with over 300 years of history that promotes dialog between science and society.

Its scientific profile is characterized above all by basic research in the humanities and cultural sciences, interdisciplinary social and political consulting in various fields and the communication of science to the public.

The task of the "Information Technology" (IT) division of the TELOTA - IT/DH department of the BBAW is the smooth and demand-oriented provision and maintenance of central services and IT services for the digital operation of the administration, scientific research projects, archive and library as well as for the interdisciplinary working groups.

In addition to supporting users of the IT services, this also includes the hardware components for servers, storage and networks.

The IT department operates several server rooms at the various BBAW locations.
For its IT department, the Academy is looking for a
Employee (m/f/d) User support and user support
IT support and user support
User-oriented user support as part of first-level support
Receiving user inquiries about the hardware used, standard software and established services
Analyzing, diagnosing and resolving hardware and software problems, special situations and incidents
Provision, configuration, administration and maintenance of clients and end devices as well as other peripherals, including software
Continuous further development of service processes and technology used
Adaptation and maintenance of the database-supported IT management system (inventory management)

Ensuring the operational readiness of Windows-based server systems
Configuration and administration of Windows servers

Procurement of hardware and software
Planning, selection and organization of new and existing software licenses and hardware inventories
Technical and content-related input for award procedures
Planning the possible uses of hardware and/or software that is no longer in use

~ Completed vocational training as an IT specialist (system integration) or comparable qualification proven by professional experience
Very good knowledge of Microsoft Windows 10/11 and Office administration
Solid and up-to-date knowledge of Windows Server systems
Knowledge of current client/server network infrastructure
Practical experience in first-level support with ticket systems and remote support
German language skills (min C1) spoken and written
Willingness for continuous further development
Experience in public procurement law (VOL or UVgO, EVB-IT) and basic commercial knowledge are also desirable
An attractive workplace at Gendarmenmarkt in Berlin-Mitte with the possibility of mobile working by arrangement
Company pension scheme and capital-forming benefits
30 days vacation for a full-time job; Opportunities for professional development

The Berlin-Brandenburg Academy of Sciences and Humanities endeavors to increase the proportion of women in areas in which they are underrepresented in accordance with the State Equal Opportunities Act and the Women's Promotion Plan, therefore applications from women are expressly encouraged.