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- Responding to customer queries by booking meetings, visiting site and quoting for preventative maintenance and immediate FM and associated property maintenance / refurbishment requirements requested
- Using site visits to identify additional business / sales opportunities not initially recognised or mentioned by the client
- Prepare tender documentation as necessary, using well-informed and gathered information from the client, and wider FM / building services industry
- Following successful securing of work, communicate closely with clients, to establish their service requirements and advise them on the best course of action
- Ensure that the plan is clearly communicated with all necessary parties, and is understood throughout the contract to manage expectations effectively
- Develop a strategic account plan and ensure that the contractual obligations are successfully delivered
- Manage the supply chain to deliver the contractual obligations in terms of planned, reactive, quoted and remedial works
- Conduct regular client reviews to determine performance and shape the future strategic account plan
- Build strong client relationships built on trust to enable a true partnership to evolve
- Build strong internal and external stakeholder relationships to support the successful delivery of the contract
- Build effective supply chain relationships to enable the contract deliverables and obtain the best rates to ensure value for money
- Lead by example and support and develop direct reports
- Manage the contract budgets and provide budgetary reporting to both the client and internal management as required
- Identify and action potential cost saving opportunities and provide supplementary reporting
- Monitor and drive the timely closure of all PPM, Reactive, Quoted and Remedial Works
- Work with the client to determine any additional services that the company may be able to offer to support the client
- Experience of sales / upselling of facilities management, property refurbishment, construction or similar services
- A relevant qualification or equivalent experience of working in the Facilities Management, Building Services or Property Development sector
- Preparation of tenders / quotations / estimates
- Basic technical understanding of the work carried out by the organisation (Facilities Management, Property Maintenance, building repairs etc)
- IT literacy, particularly the utilisation of Microsoft Office / 365 packages including Excel, Word, Outlook, PowerPoint etc.
- Data management and manipulation using database CRM system to record client activity
- Managing of business to business (b2b) client relationships, stakeholder and people management
- Budgetary Management, development and realisation of cost saving initiative
- Worked with suppliers/ procurement personnel and managed Supply Chain
- Data management, analysis and reportin
- Ability to adhere effectively and efficiently with processes and procedures
- Health, Safety, Environmental and Sustainability awareness
Business Development Manager - Coventry, United Kingdom - Retaind Limited
Description
Business Development Manager – Facilities Management
Coventry-based
£45,000 - £50,000 per annum (depending on experience)
Permanent position
Due to continued growth, an opportunity has arisen for an experienced Business Development Manager to join a well-established and dynamic Facilities Management business based in Coventry.
As a Business Development Manager, your day-to-day duties will include:
Experience requested (but not essential) includes:
If you are looking for an opportunity to use Business Development, Sales and/or Account Management skills gained in this type of role previously, and to work for a well-respected employer offering security, development and a positive working environment, then please apply with your up-to-date CV.