2nd/3rd Line IT Support Engineer - Chichester, United Kingdom - Barfoots of Botley Ltd

Barfoots of Botley Ltd
Barfoots of Botley Ltd
Verified Company
Chichester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

The Role
A great NEW opportunity to join our busy IT team

With lots of projects both current and new, you can expect to be busy.

This will include helping with infrastructure support for our Spanish operations, which will include some ad-hoc travel requirements in the short term.

This is an excellent opportunity to play a pivotal role in a modern, forward thinking organisation.

With excellent communication skills, both written and verbal, you will be a confident and committed team player with a focus on continuous improvement atall times.


Key Responsibilities (including but not limited to):

  • Assist the Head of IT to ensure business developments are supported by appropriate IT solutions
  • Maintain all necessary IT procedures and ensure that all systems are supported by the necessary documentation and manuals
  • Manage implementations of new systems and take ownership of IT projects within the business
  • Manage incidents through the service desk
  • Undertake administration, proactive monitoring and maintenance of the infrastructure and IT systems
  • Mentor other members of the IT team
  • Assist/Train staff on any IT aspects as appropriate

Requirements:


Required Knowledge/Experience:


  • Minimum of 5 years' experience working in a network / infrastructure support role
  • Proven and demonstrable experience in implementing and supporting IT infrastructure including servers, networks (switches), and security (firewalls)
  • General commercial and operational awareness of impact of business / user requirements
  • Excellent interpersonal, business management and customerservice skills
  • Excellent customer service skills, always striving to exceed expectations and to improve services to meet customer and business needs
  • Good written and verbal communication skills, with the ability to communicate technical terminology to people with limited or no technical understanding
  • Ability to work to tight deadlines
  • Experience of planning and prioritising workload
  • Proactive and solutions driven

Extensive knowledge and proficient in the use of:

  • Server virtualisation, preferably VMware
  • Microsoft Windows Server 2012 / 2016 / 201
  • Microsoft Active Directory and Group Policy Management
  • Microsoft Exchange Server
  • Cisco switches including VLAN technology
  • Firewalls, preferably PALO
  • Network printing
  • Network monitoring software
  • Network cabling (including Cat5 termination)

Desired Skills, Experience and Knowledge

  • Understanding of ITIL Framework
  • Microsoft certifications and Cisco certifications desirable but not essential
  • HP Server Hardware
  • Microsoft SfB server
  • Microsoft SharePoint
  • Cisco Wireless Lan Controller
  • Understanding or knowledge of ERP systems
  • Understanding of telephony systems
  • Full UK driving licence and valid passport

Benefits

Why Work for Barfoots?

  • Investors in People Silver Award
  • Company pension scheme
  • Life Assurance
  • Employee Assistance Program
  • Employee benefits platform
  • Discounted leisure membership
  • Discounted vegetable box scheme
  • Cycle to work scheme
  • Approved centre for Highfield qualifications
  • Free onsite parking
  • Committed to sustainability
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