Change of Tenancy Manager - Leeds, United Kingdom - Marmion

Description

Job Description

• Leeds Office
• Hybrid working after probation.
• £30,000 - £40,000pa DOE
• Experience within the Energy sector is essential
• 25 days annual leave (+ bank holidays)
• Career progression opportunities within an established and growing business.
• Social events and engagement activities

Due to the nature of our roles, candidates must be a UK Resident residing within commutable distance to Leeds. Please note we cannot offer visa sponsorship for overseas candidates.

ROLES & RESPONSIBILITIES:

• Lead, co-ordinate, and manage the change of tenancy (COT) process, ensuring a smooth transition for both incoming and outgoing tenants.
• Verification of tenancy changes, updating records, COT pricing and ensuring regulatory obligations are met.
• Develop and maintain a thorough understanding of customer needs and expectations during tenancy changes.
• Provide exceptional customer service at all times, addressing any queries or concerns promptly and efficiently.
• Keep up to date with regulatory changes and implement best practice & innovative solutions to processes and procedures.
• Continually assess and improve COT processes & systems for greater efficiency, accuracy, and customer satisfaction.
• Act as a bridge between commercial, sales, and operations departments to ensure a coordinated approach to COT processes.
• Maintain accurate and up-to-date records of all COT activities, and generate reports for senior management, highlighting key metrics, trends, and areas for improvement.
• Build and maintain strong relationships with internal teams, external partners, and key stakeholders to support effective COT management.

SKILLS & REQUIREMENTS:

• Previous experience within the Energy sector is essential.
• Experience in leading the onboarding, offboarding, and tenancy change process for B2B clients.
• Strong knowledge of the regulatory environment governing the energy sector, including Ofgem, Elexon, Xoserve, and the Retail Energy Code (REC).
• A logical mindset with excellent organisational, communication, and leadership skills.
• Proficient in the Microsoft Suite, and use of data management systems.
• UK resident with unrestricted rights to work in the UK.

OUR CLIENT:

We are partnered with one of the UK's highest rated and Ofgem regulated commercial energy providers. Leaning on their in-house experts, they provide renewable energy and gas, and an end-to-end service to their clients who span across various industries of all sizes. Their commitment to excellent customer service is central to their operations, and having gained a strong reputation in the industry they are experiencing an exciting period of significant growth.

If you would like to discuss the opportunity further, please contact Alice McGlaughlin at

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.