Warehouse Operative/ Relief Driver - Wrexham, United Kingdom - Encon Insulation

Encon Insulation

Verified Company

Wrexham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we?
Encon Insulation, the leading independent UK distributor of thermal and acoustic insulation, fire protection and roofing materials.

Nevill Long, specialist distributor of suspended ceiling, partitioning and drywall interior systems.

Where you will fit in?
You will be responsible for carrying out all materials handling operations within a branch accurately, efficiently and safely. You will also be required to provide cover as and when the business requires it for the transport delivery of goods to customers in a safe and timely manner, providing a high level of professional front line customer service at all times

Reporting to the Operations Manager

Key relationships externally with customers, supplier drivers, public, other road users, DVSA, Traffic police and internally with the Transport or Operations Manager and Branch employees.

What we are looking for?
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Customer Service, Performance_

Ensures a high level of product knowledge
Checks that quality and accuracy of goods are delivered against purchase orders and delivery/advice notes
Reports and documents if goods are damaged or whether discrepancies have occurred with deliveries
Labels and catalogues goods as required, as well as booking goods in using Encon systems
Picks goods accurately from order documentation
Securely packs and labels goods going out to customers and other branches
Safely loads all goods onto vehicles ensuring that the relevant paperwork is completed and included
Advises of shortages or low stock levels when appropriate
Participates in stock takes as required
Carries out requirements of Environmental waste streaming in a timely manner
Acts in a courteous, polite and professional manner with all customers and colleagues
Promotes a high level of customer service by ensuring correct materials are provided efficiently
Checks that the customer is satisfied and whether if anything further is required
Performs tasks safely within stipulated service level agreements
Verify delivery instructions, plan routes accordingly and meet delivery schedules
Check the vehicles are loaded in an organised and efficient methodology in line with deliveries
Check goods off with customer in line with paperwork, noting any errors/returns accordingly
Obtain customer signature or branch signature for internal branch transfers
Follow procedures for securing the premises, vehicle, stock and cash
Any theft or likelihood of theft to be reported to the Operations Manager immediately
Courteous, polite and professional to all customers, colleagues, the public and other road users
Accepting of any changes in the delivery schedule to accommodate customer requirements
Any sales leads/opportunities to be passed back to the Operations Manager on return to depot

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Compliance_

Ensure you are familiar with health and safety rules and regulations, and that your responsibilities as an employee, in respect of health and safety, are carried out in full.
Report any issues that may infringe on health and safety guidelines
Follow all training and guidance provided, maintain and update training requirements.
Unload vehicles safely using appropriate equipment i.e. fork lifts etc.
Put goods away safely using appropriate methods of transport e.g. forklift, WMA etc. in designated area.
Move goods safely to designated loading areas using appropriate method of transport i.e. FLT, reach trucks etc.
Ensure goods are loaded safely within weight limits and are organised to maximum efficiency.
Comply with Health and Safety requirements and company policies and procedures e.g. Use appropriate Personal Protective Equipment (PPE) i.e. gloves, high visibility jackets etc.
Ensure speed limits are obeyed and vehicles are immobilised and parked safely when idle.
Act when equipment shows visible evidence of need for repair or maintenance
Adopt a 'clean as you go' policy and maintain high levels of housekeeping and warehouse upkeep.
Drive the vehicle safely and professionally at all times in accordance with the Law and drive within the EU Regulations Tachograph, Drivers' Hours Limits and the Working Time Rules.
Report defects immediately to the Operations Manager for rectification
Observe Health & Safety regulations in the loading areas and Customer premises
Be adaptable and have the foresight to handle unexpected situations (traffic, weather conditions etc)
Report all driving convictions/offences, parking tickets, fines to the Operations Manager.
Display the Operator's Licence Disc, FORS Accreditation and Vulnerable Road User stickers on the vehicle.
Mount fork truck for loading/offloading (Stage 2)
Take ownership of own Driver Medicals as required.

Who we are looking for?
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Behaviours:_

Customer focused, team player, can do attitude, flexible, good communicator, professional, detail conscious, results driven, proactive.

Skills:

Numerate, literate, driving qu