Workday HCM Consultant - London, United Kingdom - Insight International (UK) Ltd.

Description

Role: Workday HCM Consultant

Location: London, UK (5days/week On-Site)

Job Type: Permanent

Skills:

• Provide expert level post production support services for HR team including issue resolution and enhancements in Workday HCM, Recruitment, Absence, Time tracking, Learning, Talent Management and Payroll modules.
• Utilise your deep knowledge to configure these modules and ensure they align with HR requirements.
• Collaborate closely with client's HR team to understand their unique needs, resolve support requests, and participate in strategic road mapping services to enhance workday experience.
• Should be able develop and support projects by providing customised documentation, functional specification, technical specification wherever possible, test cases, knowledge transfer documentation and user training documents.
• Understanding of ITIL framework & SLA's with particular emphasis on Change/Release/Problem & Incident Management.
• Should have experience dealing with all levels of priority-based tickets coupled with a strong understanding of SLA processes and escalation processes therein.
• 24X7 service mindset.
• Getting the Business back in business, whatever it takes.
• Open to short travels inside UK/EU on assignment, if required.
• Must have strong interpersonal skills and be able to deal with any client escalations.