- Develop and execute strategies to improve quality, reduce defects, enhance operational efficiency whilst improving customer service.
- Collaborate with crossfunctional teams to identify and address qualityrelated issues.
- Carry out a Gap analysis for the standard ISO Quality Management System.
- Develop and implement a medium and long range plan that is aligned to the business strategy while ensuring key stakeholders are well informed on implementation progress.
- Develop and maintain the ISO 9001 Quality Management System.
- Establish and manage quality control processes, including inspections and audits.
- Train employees at all levels on quality standards and TQM principles.
- Conduct root cause analysis and implement corrective and preventive actions.
- Collaborate with R&D to ensure new products meet quality standards.
- Manage customer feedback and complaints resolution processes.
- Implement risk management practices to mitigate qualityrelated risks.
- Drive costeffective quality improvement initiatives.
- Prepare and present qualityrelated reports and updates to senior leadership.
- There will at times be key strategic business initiatives which this role needs to help the teams prioritise, resource and formulate into workable plans.
- Substantial expertise in implementing Quality Management Systems
- Proven experience in data analysis and reporting
- Experience in quality management, preferably in manufacturing.
- Proficiency in quality management software and tools.
- Willingness to travel as required.
Technical Services Manager - Newton Aycliffe, County Durham, United Kingdom - PWS Distributors Ltd
Description
You will have a team of Quality Assurance Supervisors as well as Technicians who you will coach and develop through having an approach of fresh ideas to challenge the status quo, delivering continuous improvement, and unlocking the full potential of your team and colleagues to achieve a benchmark Quality management System and process control.
Danesmoor Group continues to significantly invest in its capability to be a prominent market leader in the manufacturing and distribution of kitchen and bedrooms, ranging from individual components to comprehensive complete solutions that include work surfaces.
We bring together the most comprehensive range of quality products from the world's leading manufacturers, together with the most flexible services, and bespoke design options - all supplied from under ONE roof.
We're committed to continuous innovation and a highly integrated, customer-centric approach, where delivering excellent service and understanding our customers' requirements is at the heart of everything we do.
A leader of transition to world class quality standards such as ISO 9001 that supports our process transformation journey by improving our customer experience, ensuring that we manufacture and supply quality products with a right first time mentality.
Immediate priorities:
Lead the Total Quality Management strategy across the business which includes coaching the Managers to develop their own capability to ensure accountability in each business area.