Customer Service People Lead - Edinburgh, United Kingdom - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you want to play a key role in a dynamic, fast paced, customer and colleague centric environment? Do you want to help build the digital bank of the future? Do you have a passion for encouraging, developing and coaching others?

If you've answered yes to the above and want a new challenge then we want you

Work schedules vary and could include a schedule that includes working in the evening and on the weekend.

You will help to foster an exceptional & unique culture.

A culture that will evolve with each new addition and it will be your role to help ensure we have the right operational foundations in place to bring the very best out of people, helping them to live their best purposeful work life each and every day.

You will be comfortable with thinking big but starting small, knowing the best ways to fuel our people power and drive exceptional performance.

Optimise performance across key operational KPI's, financials and people metrics, smashing team goals.

Work collaboratively with the relevant Squad teams to continuously improve operational and business performance to optimise both the customer and employee experience, creating those moments of truth when they really matter.

Responsibilities:

Be passionate & curious about people, take extreme accountability, think commercially, have a great sense of humour and most of all, care
Lead colleagues and self, through times of ambiguity
Have excellent communication and presentation skills, both written and oral, ability to share our vision and goals
Be customer centric with a real focus on 'out of the box thinking' to support resolutions and inquiries
Have intrinsic passion to coach and support delivery of first class service to colleagues and customers
Be a critical thinker establish root cause and champion and own change to improve delivery
Identify ways to support inclusion and diversity

Required qualifications, capabilities and skills

Contact Centre experience
Digitally Savvy across different medians
Leadership experience
Performance Management and Coaching
Fluency in Windows Operating Systems and Microsoft Office tools

Preferred qualifications, capabilities and skills

Banking/Financial experience

ICBCareer #ChaseUKCustomerServices

J.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.