Technical Customer Service Specialist - Hinckley & Bosworth, Leicestershire, United Kingdom - Randstad Technologies Recruitment

Description

Customer Support Analyst / Material Planner

3 month contract, possibility to extend

Full Time:
Mon-Fri 08:00 - 16:00

To strive to achieve maximum customer service, minimum inventory investment and efficient material flow to increase availability and provide assurance of supply for our customers, whilst keeping premium freight to a minimum spend.

Providing technical information, entering, and expediting orders whilst handling customer problems with professionalism and efficiency to deliver an exceptional Customer Experience and constantly providing assurance of supply through efficient material flow.

This role is analytical and requires a problem-solving mindset with the drive to serve our customers and exceed expectations. Whilst also building and maintaining strong professional relationships with our key partners globally.

Acting as the Businesses initial interface with the Customer ensuring relationships are developed and queries resolved with pace.
Collaboration with customers via phone/email/Teams and online tools.
Accountability for identifying and resolving future risk for customers' production.
Management of Outbound Premium Freight/reduction in costs
Project Support
Ownership of any root cause and corrective action analysis required.
Interpersonal & Relationship Building
Analytical Problem Solver & Root Cause Analysis
Proficient user in Excel

Randstad CPE values diversity and promotes equality. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business