Training & Implementation Consultant (software) - London, United Kingdom - Unmind

Description

Grounded in science and built for enterprise, we drive people-first performance at some of the world's biggest brands, including Uber, Major League Baseball, NHS, Disney, Standard Chartered, Mediacom and British Airways.

Our services support the whole organisation with data-driven performance insights for leaders, training for managers, wellbeing tools for all employees, as well as access to a global network of accredited mental health practitioners.

We're an ambitious VC backed software business on the exhilarating 10-100M phase of our growth journey.

Unmind believe high performance will hinge on the powerful harmony between our relentless drive for results and creating an environment that elevates our people's wellbeing.

This is true regardless of your age, race, gender identity, religion or belief, marital or parental status, disability, neurodiversity, or sexual orientation.

The Role - Implementation Consultant

The role includes all the normal, onboarding, implementation and integration stuff, such as project management, great comms, stakeholder and risk management.

It also involves working closely with our Client Success, Science, Product and Product Support teams.
This role will develop your skills as an Implementation professional.

Support all of the aspects of on-boarding a client, this involves working closely with Client Success/Sales team, Product Support team and Clients ensuring a smooth process in handling successful implementations.

Liaising with the client, providing support and guidance throughout the documentation completion process to ensure quality and completeness.
Lead multiple client projects simultaneously and work under pressure to meet tight deadlines.

Become a technical configurations expert of the Unmind platform to provide technical and build expertise to internal teams and clients throughout the onboarding journey.

Support clients through user acceptance testing and launching.
Provide project and implementation status updates to internal teams and to Clients.
Maintain data on end to end processes for tracking turnaround times of deliverables from team and clients.
Coming from an Implementation, Tech Consulting, Software Delivery or Solutions Consultant background.
~2-3 years relevant work experience in a small-medium size tech business.
~ Experience in end to end delivery of technology products using Agile Methodologies and frameworks
~ Willingness to learn new systems with the ablility to implement processes and manage projects based on priorities.
~ Mapping Roles & Responsibilities, Risks and Dependencies.
~ Manage personal workload and priority items and ensure timely escalation of key risks/issues to management.
~ At Unmind we believe in having a whole person approach and we hope that our benefits enhance the lives of Unminders, helping them be happy, healthy and fulfilled. Private Medical Insurance for you and your family
~ Generous gender neutral parental leave
~25 days annual leave plus your birthday day off and 2 celebration days
~ Flexible working, including flexible use of Public Holidays and 3pm finishes on Fridays June-August
~ Hybrid working from dog-friendly Central London office (1 team day a week)
~£Financial wellbeing support via Bippit
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