Customer Service Specialist - Teddington, United Kingdom - National Physical Laboratory

National Physical Laboratory

Verified Company

Teddington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Whether you're talking about length, mass, time, temperature, electric current, amount or the brightness of light, the National Physical Laboratory sets the standards by which these things are all measured.

As we move forward, we're putting our customers at the heart of what we do. As a
Customer Service Specialist, it's down to you to treat our customers as you'd like to be treated.

So that if they need to contact us, they feel listened to and confident that their query is in hand.

Our customers could be calling about any one of the
range of services we offer, including - equipment & artefact calibration, test/analysis of samples, instrument/technology evaluation, facility hire, supply of reference standards and samples, bespoke measurements to customer specifications and site surveys.

Responsibilities include:
-

Manage and log customer enquiries in accordance with the appropriate business processes and systems.
Resolve customer queries professionally and efficiently keeping them updated on progress, where applicable allocate enquiries and requests to the appropriate individual/resource and liaise with customers to keep them fully informed of progress.
Ensure that all orders are updated through the appropriate systems so that invoice requests are accurate and processed promptly.
Build relationships with customers to understand requirements, maximise sales and ensure that commitments are achieved.
Develop knowledge, skills and experience and contribute proactively to continuous improvement through implementing new work practices as required.
Provide support to other members of the team, when required.
Responsible for taking reasonable duty of care for Health & Safety of themselves and of other persons who may be affected by their acts or omissions at work and always follow direct instructions given with regards to Health & Safety.

You should have worked in a customer focused environment and have a natural drive to go above and beyond. A good listener, a team player, supremely organized and IT proficient. At NPL, we learn from each other, respect each other and work together to do better.

Experience working within a customer service environment.
Strong communication, organization and time management skills.
Experience of using a CRM/ transaction management system and preferably Microsoft Dynamics D36
Good working knowledge of Word/Excel
Ability to work independently and as part of a team.

We're transforming.

As a national laboratory, we're exploring even more commercial routes to market and that's presenting us with greater opportunity - for you and us.

Our success relies on the diversity and talent of our people, we strive to nurture and respect individuals to ensure everyone feels valued and supported to excel in their chosen field.

This value is at the core of our organisation.

We believe in a culture of fairness by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, background or any other factor irrelevant to a person's work.

At NPL we are committed to the health and well-being of our employees.

Flexible working and social activities are embedded in our culture to create a positive work-life balance, along with a broad range of benefits.

NPL's values are at the heart of what we do and they shape the way we interact, develop our people and celebrate success.

As part of our commitment to diversity & inclusion, we signed up to the Institute of Physics' Project Juno in 2015 as a Juno Supporter.

NPL were proud to be awarded Juno Practitioner status in 2018.

NPL also joined Stonewall as a Diversity champion in 2015, participating in their annual Workplace Equality Index for the equality of LGBT+ community at NPL.

In 2018, NPL became a member of the Business Disability Forum and joined the disability confident scheme as level 1 committed employer.

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others.

You will be asked about this throughout the recruitment process.

To ensure everyone has an equal chance, we're always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.