Sales Support Engineer - Oxfordshire, United Kingdom - Bond Williams

Bond Williams
Bond Williams
Verified Company
Oxfordshire, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Sales Support Engineer - Oxford (Field based) - Salary up to £33,043


The main aspect of the role is to carry out repairs, servicing and installations of the company's range of products, within a healthcare environment.


Main responsibilities:

  • Liaise with customers to establish resolution requirements and prebooking of appointments.
  • Liaise with our internal technical service team to ensure open communication.
  • Complete when required, risk assessments and permit to work documentation.
  • Ensure a detailed approach to planning of work is conducted to ensure maximum efficiency is delivered within the working time available.
  • Ensure territory management methodology is used along with overnight stays to maximise work completed.
  • Accurately complete and return job sheets including, resolution and actions completed.
  • Ensure all activities are accurately recorded and updated using the company's systems & CRM.
  • Generate and develop new opportunities, follow up quotations, customer enquiries, samples and win new business.
  • Carry out site and product surveys accurately recording customer requirements.
  • Handle customer complaints efficiently and professionally.
  • Assist in the delivery, placement and project management of capital projects when required. Conduct product demonstrations and customer product training as and when required.
  • Give full and precise feedback from the customers on all aspects of the business activities, including performance, complaints, satisfaction, and product improvements.
  • Report on all competitors' activities, pricing and or strategies when identified.
  • Attendance at the office, exhibitions and sales meeting when requested.
  • Liaise with all internal departments & external suppliers as and when necessary or requested. Attend training programmes when required.
  • Conducted daily vehicle checks and surveys in line with company polices.
  • Adhere to all procedures and Health & Safety policies associated with the position and the working environment including PPE.

Key Skills:

  • Experience of dealing directly with customers, resolving problems, repairing products, negotiating, prices and discounts.
  • A minimum of two years field experience.
  • Proficient CRM user producing weekly/monthly reports
  • Proven background servicing, repairing & selling into the NHS/ medical sector.
  • Good computer skills, MS Office, Word & Excel.
  • Competent in the use of a CRM system.
  • Excellent communication skills, written and verbal.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
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