Maintenance Delivery Supervisor- 12 Month Secondment - London, United Kingdom - Travelodge

Travelodge

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Flexible shift patterns and hours considered to promote work life balance.

Job Description:

Responsibilities:

To manage maintenance (reactive and planned) within hotels, in geographical area of responsibility, to ensure that the hotels are consistently well maintained to brand standard.
To clearly communicate to your team the business strategy, direction and focus required to do the job that is expected of them
To support, coach and develop engineers to ensure that each individual is best equipped to consistently deliver a firstclass maintenance service
To drive, audit and develop the engineering team to consistently deliver a high standard of workmanship and first time fix on all jobs.
Audit and ensure that your team observe safe working practises and comply with all health & safety legislation to include identification and mitigation of health & safety risks across your geographical area.
To develop strong working relationships with the hotel operations and management teams ensuring that the customer is key focus.
Deliver activities to drive the improvement of customer metric targets namely Hotel well maintained and Water temp & shower pressure scores to increase the number of hotels achieving 4* star or above on TripAdvisor
Manage all under performance of key KPIs including productivity, costs and process inefficiencies whilst highlighting further performance opportunities to the Maintenance Delivery Manager
Delegated responsibility for circa £2m maintenance spend per annum including all external supply chain and internal maintenance resource.
Support and participate in the delivery of the out of hours escalation service
Sharing best practice and driving a best in class mentality

Key Contacts (Internal & External)

Maintenance Delivery Management Team
Maintenance Support Team
Outsourced helpdesk
Hotel booking support
Hotel Managers

Role Dimensions (Budget & Staff Management Accountabilities)

This role has direct line responsibly for a team of circa 10 engineers and warehouse operatives
Budget responsibility of circa £1m spend per annum

What we'll expect from you

Essential:

Passion to coach and develop a team to improve skill base and service delivery output
Experience of leading a team to deliver high performance levels
Excellent communication skills to develop trust and respect of engineering workforce and strong working relationships with peers / key stakeholders
Good understanding of and can data interpretation from multiple sources
High levels of energy, drive and resilience, with the flexibility to thrive in a fastpaced, dynamic environment
Must be able to manage large and varied workload and demonstrate high levels of organisational skills
Enthusiastic and motivated to achieve high service levels
Drive and determination to continuously improve
High levels of customer insight and brand passion
Ability to work within a rigorous process driven framework
IT and systems literate
Proven track record of delivery and success
Trade / technical background or good knowledge of building / engineering

Desirable:

Recognised qualification in building / engineering
A good level of hotel knowledge
Budget management skills / experience
An absolute affinity with the Travelodge brand

What you can expect from us

Culture

At Travelodge, we are warm, straightforward and optimistic.

We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built in to everything we do.

You'll have the support of a close network of colleagues and managers, and every day is different here We want you to bring your personality to work and we love our diversity.

Reward and recognition

It's not just our customers we want to wake up with a smile on their face.

As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and a Thanks Card giving generous room and food discounts as well as friends and family rates.

Career and development

We want you to develop further with us at Travelodge and we'll provide you a development plan to help you reach your goals.