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Burton upon Trent

    Healthcare Assistant - Burton upon Trent, United Kingdom - Carlton Group Practice

    Carlton Group Practice
    Carlton Group Practice Burton upon Trent, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    Weare looking to recruit an enthusiastic, experienced and motivated HealthcareAssistant to join us at Carlton Group Practice.

    Withprevious experience of working in primary care and a commitment to furthertraining, education and development along with excellent inter-personal skills,verbal and written skills. You will be working under supervision as part of thewider nursing team on supporting our patients at our busy GP Practice.

    TheHCA will assist the practice clinical team in the provision and delivery ofprescribed programmes of patient care which may include assisting with minorsurgical procedures and vasectomy / carpal tunnel operations.

    Thepost will include some administrative duties as well as phlebotomy duties.

    Main duties of the job

  • Undertake new patient health checks
  • Support the practice nurse team with health promotion programmes
  • Carry out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, recording findings accurately
  • Facilitate routine and 24-hour BP monitoring, advising patients accordingly
  • Undertake wound care, dressings and other clinical tasks as required
  • Support the Practice Phlebotomist during periods of absence
  • Support the practice nurse team with the management of chronic disease clinics to include phlebotomy
  • Carry out BMI checks as directed
  • Act as a chaperone as required
  • When trained, administer flu vaccinations, B12 injections etc.
  • Carry out ECGs as requested
  • Ensure specimens are recorded and ready for onward transportation
  • Provide support during minor operations as required
  • Ensure clinical rooms are adequately stocked and prepared for each session
  • Manage clinical consumable stock including ordering and rotation
  • Ensure fridges are cleaned routinely in accordance with extant guidance
  • Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the practice IPC policy
  • Deliver opportunistic health promotion where appropriate

    • About us

    Carlton Group Practice is located in the heart of Burton on Trent and is currently the largest Practice in East Staffordshire providing primary care services to a patient population of over 17,700 patients. Carlton Group Practice provide services over two sites, Carlton Street Surgery and King Street Surgery.

    We are a dynamic and forward thinking Practice lead by 6 GP Partners, a Business Manager and an Operations Manager who share the same vision to take the Practice into the next stage of primary care development, whilst providing an outstanding level of care to our patients. The Partners are supported by 5 Salaried GPs, a Clinical Pharmacy Team, established Nursing and Management Teams and a team of efficient and dedicated administrative staff.

    Job description

    Job responsibilities

    Weare looking to recruit an enthusiastic, experienced and motivated HealthcareAssistant to join us at Carlton Group Practice.

    Withprevious experience of working in primary care and a commitment to furthertraining, education and development along with excellent inter-personal skills,verbal and written skills. You will be working under supervision as part of thewider nursing team on supporting our patients at our busy GP Practice.

    TheHCA will assist the practice clinical team in the provision and delivery ofprescribed programmes of patient care which may include assisting with minorsurgical procedures and vasectomy / carpal tunnel operations.

    Thepost will include some administrative duties as well as phlebotomy duties.

    Weare a large, friendly Practice close to the centre of Burton caring for over16,500 patients from our two sites, Carlton Street Surgery and King StreetSurgery.

    Ourclinical team consists of 5 GP Partners, 5 Salaried GPs, Clinical Pharmacists, Paramedic,Practice Nurses, Health Care Assistants and Care Coordinators who are allsupported by an experienced management, administrative and reception team.

    JOBRESPONSIBILITIES

    Thefollowing are the core responsibilities of the Healthcare Assistant. There maybe on occasion, a requirement to carry out other tasks; this will be dependentupon factors such as workload and staffing levels:

  • Undertake new patient health checks
  • Support the practice nurse with health promotion programmes
  • Carry out baseline observations such as pulse oximitry, blood pressure, temperature, pulse rate, recording findings accurately
  • Facilitate routine and 24-hour BP monitoring, advising patients accordingly
  • Undertake wound care, dressings and other clinical tasks as required
  • Support the Practice Phlebotomist during periods of absence.
  • Support the practice nurse team with the management of chronic disease clinics to include phlebotomy
  • Carry out BMI checks as directed
  • Act as a chaperone as required
  • When trained, administer flu vaccinations, B12 injections etc.
  • Carry out ECGs as requested
  • Ensure specimens are recorded and ready for onward transportation
  • Provide support during minor operations as required
  • Ensure all clinical rooms are adequately stocked and prepared for each session
  • Manage clinical consumable stock including ordering and rotation
  • Ensure fridges are cleaned routinely in accordance with extant guidance
  • Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the practice IPC policy
  • Deliver opportunistic health promotion where appropriate

    • EDUCATIONAL

  • Identify personal development and training needs
  • Participate in clinical supervision
  • To participate in continuing education and maintain a contemporary level of professional knowledge and skills

    • PERSONNEL

  • Maintain good relations
  • Take reasonable care of his/her own safety and that of other persons who may be affected by his/her act or omission
  • Co-operation with the Practice to ensure all members of the team adheres to statutory regulations/policies and codes of practice and departments safety rules
  • Offer innovative ways of working and opportunities to facilitate learning
  • Facilitates a learning environment within the team
  • Maintains a caring environment through the support of colleagues

    • CONFIDENTIALITY

    In the course of seeking treatment, patientsentrust us with, or allow us to gather, sensitive information in relation totheir health and other matters. They do so in confidence and have the right toexpect that staff will respect their privacy and act appropriately.

    In the performance of the duties outlined in thisJob Description, the post-holder may have access to confidential informationrelating to patients and their carers, Practice staff and other healthcareworkers. They may also have access to information relating to the Practice as abusiness organisation. All such information from any source is to be regardedas strictly confidential.

    Information relating to patients, carers,colleagues, other healthcare workers or the business of the Practice may onlybe divulged to authorised persons in accordance with the Practice policies andprocedures relating to confidentiality and the protection of personal andsensitive data.

    HEALTH AND SAFETY

    Thepost-holder will assist in promoting and maintaining their own and othershealth and safety and infection control as defined in the Practice Health &Safety Policy, the Practice Health & Safety Manual and the PracticeInfection Control Policy and Published procedures. This will include (but will not be limitedto):

  • Using personal security systems within the workplace according to Practice guidelines
  • Awareness of national standards of infection control and cleanliness and regulatory/contractual/professional requirements, and good practice guidelines
  • Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
  • Management and maintenance of Personal Protective Equipment (PPE) for the Practice including provision, ordering, availability and ongoing correct usage by staff
  • Responsible for hand hygiene across the Practice
  • Ownership of infection control and clinically based patient care protocols and implementation of those protocols across the Practice
  • Active observation of current working practices across the Practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
  • Making effective use of training to update knowledge and skills and initiate and manage the training of others across the full range of infection control and patient processes
  • Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate
  • Safe management of sharps procedures including training, use, storage and disposal
  • Using appropriate infection control procedures, maintaining work areas in a tidy, clean, sterile and safe way and free from hazards. Initiation of remedial/corrective action where needed or escalation to responsible management
  • Actively identifying, reporting and correction of health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
  • Undertaking periodic infection control training
  • Routine management of own team/team areas, and maintenance of work space standards.
  • Waste management including collection, handling, segregation, container management, storage and collection
  • Spillage control procedures, management and training
  • Decontamination control procedures, management and training and equipment maintenance
  • Maintenance of sterile environments

    • EQUALITY AND DIVERSITY

    Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

    • PERSONAL AND PROFESSIONAL DEVELOPMENT

    Thepost-holder will participate in any training programme implemented by thepractice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

    • QUALITY

    The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

    • COMMUNICATION

    The post-holdershould recognize the importance of effective communication within the team andwill strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly.

    • CONTRIBUTION AND IMPLEMENTATION OF SERVICES

    Thepost-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate.
    • Person Specification

    Qualifications

    Essential

  • GCSE grade A to C in English and Maths
  • Good standard of general education
  • Qualified to NVQ level 2 in Health and Social Care
  • Phlebotomy certificate
  • Driving Licence with access to vehicle as there may be travel between sites

    • Desirable

  • Qualified to NVQ level 3

    • Experience

    Essential

  • Experience of working within a nursing or healthcare environment
  • Experience of clinical systems

    • Desirable

  • Experience of working in primary care
  • Experience of working in a GP practice
  • Experience of SystmOne

    • Knowledge and Skills

    Essential

  • Ability to provide quality care
  • Good interpersonal and communication skills
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