Service Designer - Glasgow, United Kingdom - Huntress

Huntress

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Designer

A powerhouse within the wealth management and professional services industry is looking for a Service Designer to join their team on a permanent basis - The team are based in Glasgow, but there is lots of flexibility for remote working too.

What will you be doing?

Service Design is the multidisciplinary craft of tying together human, digital, and physical interactions over time to create a truly differentiated experience for our customers.

You will have individual ownership and responsibility of one of our core service areas and help create and maintain product, experience, and technological enhancements within FS Digital, ensuring that the backlog of work reflects the best knowledge availableand working with the development team to identify and remove any uncertainties or lack of clarity of work items.

You will also support engineers and automation testers to define appropriate automated tests to ensure that the product meets the needs of thecustomer without compromising on quality.

As a Service Designer, some of your responsibilities will include:

Interview users, observe their behaviour and ask the right questions at every opportunity.
Capture user feedback, identify their needs and derive insights.
Create and own process models, user journey maps and service blueprints for both 'as is' and 'future' states.
Identify problems, opportunities for efficiencies, themes, patterns, and constraints.
Solve problems by prototyping solutions, testing them, and refining through iterations, ensuring collaboration happens with the right people from the business and technology.
Present solutions and influence key decision makers.

To be successful in this role, you should be:

Adept with Agile methodologies and experience of working within a development team and scrum environment.
Fundamental analytical and creative thinking skills
Ability to quickly gain the technical, behavioural, and contextual elements of a project
Strong influencing skills, particularly with stakeholders
Able to bring people with you on the journey and ensuring collaboration happens with the right cadence.

You will also have access to benefits that include: