Operation Engineer - Bristol, United Kingdom - Kenton Black - Science & Engineering

Description

Job Title:
Operations Engineer (Chemical treatment)

Location:
Field-based around the M5 Corridor (Bristol - Bridgewater)

Type:
Permanent, Full-time, 37.5 hours per week

Benefits:
£Competitive salary + overtime + commission + 25 days annual leave (plus your birthday off), Company vehicle + Fuel card, Comprehensive pension scheme

Are you an Operations Engineer seeking an exciting opportunity to contribute to Ecological Transformation? Our client is a key player in delivering top-tier service to their water treatment chemical customers.

This is your chance to make a meaningful impact on the planet while enjoying structured career progression and flexible benefits.

Key Responsibilities:

• Develop and maintain strong customer relationships.
• Provide on-site corrective/preventative maintenance and after-sales technical support.
• Perform service, chemical treatment analysis, monitoring, and account management.
• Ensure Legionella control and customer compliance with ACOP L8.
• Offer recommendations for best working practices to customers.
• Gather information for client review meetings and review site water services risk assessment.
• Compile and maintain site log books for customers, including auditing.
• Initiate water treatment programs on new accounts and commission new dosing/control installations.
• Complete risk assessments, work reports, and all other relevant documentation.
• Identify opportunities for selling parts, consumables, plant upgrades, and refurbishment work.
• Provide feedback to customers on future product development, features, and functions.
• Update line manager on issues that may impact the company financially, reputationally, or operationally.

General Requirements:

• HNC or degree in Mechanical, Electrical, or Chemical Engineering or Chemistry qualification (or similar).
• GCSE or equivalent in English and Maths.
• Full UK driving license is mandatory.
• Excellent time management skills.
• Knowledge and experience in chemical water treatment (cooling tower management, boiler optimization).
• Experience as an Operations/Service Engineer, Technical Support, or laboratory role.
• Passion for delivering exceptional customer service.
• Ability to handle challenging conversations and find resolutions.
• Strong verbal and written communication skills at all levels.
• Demonstrable experience in building strong working relationships internally and externally.
• Good IT competency.
• Strong organizational skills with attention to detail.
• Ability to prioritize workload and manage multiple tasks.