Customer Service Representative Intern - London, United Kingdom - LOVESPACE

LOVESPACE

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ABOUT LOVESPACE
We provide flexible self-storage and removal services in the UK & Northern Ireland.

We pack or collect items from our customers' doorsteps, store them in one of our secure storage facilities and deliver them back to any UK address whenever needed - as soon as the next day.

The Opportunity

We have 4 positions available with different start & end dates to suit your school schedule and summer holidays
LOVESPACE is growing and looking to bring good people across departments to help us continue this path.

As a
Customer Service Representative - Intern, you will play a crucial role in providing essential administrative support to ensure the smooth operation of our business.

The Role

Variable working days on rotation

Monday to Friday
Tuesday to Saturday
Sunday to Thursday

Variable hours days on rotation

8:00 17:00
9:00 18:00

Hybrid working pattern:

3 days in the Office work Tuesday, Wednesday, and Thursday for handson experience. We get breakfast on Tuesdays, Cakes on Wednesdays and Socials on Thursdays.
2 days remote Monday and Friday for focused practice at home.

Salary:
National Minimum Wage

- £17,888.00 to £23,795.20 pa - pro-rata.

Location:
Borough

Borough station 5minutes' walk
London Bridge station 10minutes' walk

Dates:

1. = 13 August 08 October
2. = 20 August 24 September
3 = 20 August 24 September
4 = 20 August 1 October

Responsibilities will include:

Ensuring accurate tracking of all packages and couriers for precise data.
Enhancing conversion rates by addressing inquiries and highlighting service benefits to potential customers.
Contributing to a seamless digital and doorstep service.
Acting on customer feedback to improve overall service quality.
Collaborate with the operations team to ensure timely delivery of boxes.
Building LOVESPACE's reputation through positive reviews and referrals.
Maintaining uptodate and accurate customer accounts.

What are we looking for?
-
Always consider the customer: Treat our customers like family and expect the same from our partners, prioritising honesty, integrity, and delivering exceptional service.
-
Take ownership: Take responsibility, be proactive, and continuously strive for personal and collective improvement.
-
Constantly improve: Strive for excellence, seek feedback, and optimise processes for better customer and partner experiences.
-
Support each other and our partners:Embrace teamwork, offer proactive support, celebrate successes, and contribute to problem-solving.

Positive, confident & communicative individual who shows initiative and is confident in dealing with clients
Engaging, with the ability to connect and empathise with people from all backgrounds
Fluent in English with excellent writing and communication skills and attention to detail
Highly organised, with fanatical attention to detail, common sense judgement, and a passion for precision
A creative and resourceful problem solver with tons of initiative
An unwavering desire for continuous improvement and innovation
Flexible to changing working hours depending on volume

Requirements:

Eligible to work in the UK

What is in it for you?

This internship offers a well-rounded experience, providing skills in communication, data management, administration, teamwork, adaptability, sales exposure, professionalism, and problem-solving.

Skills acquired through the Internship are easy to add to your CV.
-
Customer Service: Cultivated excellent communication skills to deliver outstanding customer service.
-
Data Management: Proficiently tracked and managed precise box and courier data, contributing to efficient data management.
-
Administration: Provided crucial administrative support, ensuring the accuracy of financial and customer records.
-
Team Collaboration: Collaborated seamlessly with the Operations team to facilitate timely box delivery.
-
Professionalism & Problem Solving: Demonstrated a commitment to professionalism while showcasing LOVESPACE's services. Responsibly managed customer accounts and honed problem-solving skills by effectively addressing queries.

Job Types:
Full-time, Temporary contract, Temp to perm, Internship

Contract length: 6 weeks

Salary:
£17,888.00-£23,795.20 per year

Benefits: