Customer Service Officer - Manchester, United Kingdom - Manchester City Council

Description

Working hours: 35 hours per week, 12 Hour shifts on a 10 week rota: 8.00pm - 8.00am Weekdays; 8.00am am - 8.00pm Weekend Days; 8.00pm - 8.00am Weekend Evenings

Contract type: Permanent

Additional payments: 20% flexibility pay Closing date: 9 May 2024

This role is subject to -

BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.

DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

This is an Out of Hours position where you must be able to work 12 hour shifts, unsupervised as part of a small, dedicated team. The successful candidate will deliver as first point of contact for statutory emergency services, including from GMP, North West Ambulance Service, hospitals, and liaising with partners and stakeholders etc. You will also process Emergency Control Team (ECT) calls, this includes dealing with major incidents in the city, (civil contingencies), extreme weather events, fires, road traffic incidents, dangerous buildings etc.

If you have questions or want a chat about the role before you apply email Kay Paterson, CSO Operations Manager,